Infor Survey Emphasizes the Business Value of Infor ERP Channel Partners

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Guide Technologies ranked highest in satisfaction among Infor channel partners and Infor direct.

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Guide Technologies ranked highest among Info direct and fellow channel partners in a recent satisfaction survey of Infor ERP customers. The survey showed the benefits of using a partner to implement an Infor enterprise resource planning solution vs. Infor direct. According to the survey, channel partner customers were even happier with their Infor experience than were Infor direct sales customers.

For the Infor Customer Satisfaction Survey, customers for both direct sales and channel partner sales were asked if they agree with five statements. In four out of five statements, partner customers agreed to a higher percentage than did Infor direct sales customers. Nearly 70% of channel partner customers said Infor delivered on what they promised, and more than 2/3rds agreed that Infor made it easy for them to handle issues.

The survey emphasizes the value channel partners can bring in helping customers not just select the right software, but also to deploy it in the most effective way—while providing a seamless Infor experience.

The statements were:

  • “Infor delivers on what they promise”:

     69% of channel partner customers agreed
     65% of direct sales customers agree

  • “Infor made it easy for me to handle my issues”:

     67% of channel partner customers agreed
     64% of direct sales customers agree

  • “I feel proud to be an Infor customer”:

     56% of channel partner customers agreed
     53% of direct sales customers agree

  • “Our partnership with Infor adds significant value to our business”:

     64% of channel partner customers agreed
     59% of direct sales customers agree

  • “I have a strong relationship with my main point of contact at Infor”:

     47% of channel partner customers agreed
     54% of direct sales customers agree

That Guide Technologies ranked highest in customer satisfaction isn’t a surprise. After all, in the past the company has won multiple awards for being the Infor leader in customer satisfaction and for Infor Partner of the Year. Our participation on Infor’s Channel Advisory Council ensures that every one of our clients has a voice about the future of their Infor ERP solution.

Guide Technologies is more than “just a reseller” of Infor solutions. For companies that operate a manufacturing business in today’s complex global manufacturing environment, we offer some key factors that make us a true low-risk, high-reward business partner: the right people, the right software, the right services, a proven implementation methodology and the right delivery options. To learn more about how Guide Technologies can help your organization, simply contact us.

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Elsa Rodriguez
Guide Technologies LLC
+1 (513) 631-8800 Ext: 114
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