BigWave Systems’ On-Demand Technology Connects Customers to Insurance Brokers in Uber-like Speed

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BigWave Systems, an insurance innovation firm based in Greenwood Village, Colorado, reports that more than 70,000 health insurance exchange consumers got quick and easy enrollment assistance through a unique on-demand referral platform the company is pioneering in two state exchanges.

Officials with Connect for Health Colorado® and Covered California said the technology was a driving factor in the increased enrollment and retention success the two public Marketplaces saw in the recently completed Open Enrollment Period.

Prospective customers enter basic contact information on BigWave Systems’ patent-pending platform and are matched with a licensed broker in 7.7 minutes, on average.

Connect for Health Colorado, who is entering its third year as a user of BigWave, has also implemented the system’s call center integration product. That allows consumers who are on hold with the call center to choose to have a broker return their call, get enrolled and bypass the call center.

“This year we doubled the number of customers referred to brokers by increasing the access points into the BigWave platform to include our call center. This made a significant difference in rapidly responding to our customers,” said Judith Jung, Connect for Health Colorado’s Chief Operating Officer.

The nation’s largest public exchange, Covered California, rolled out BigWave Systems in November 2016 and uses the private label “Help on Demand” to describe the service to its customers.

BigWave Systems has distributed over 70,000 referrals to brokers certified by the Exchanges, with 100% consumer contact. Exceeding consumer expectations through speed and matching them to an available broker in an Uber-like system is a win-win.

“The ability of the BigWave Systems platform to match the consumer with a broker at the moment that person is seeking help from an expert is transforming insurance services. From exchanges to Medicare payers, our clients are harnessing speed to meet the high expectations of consumers,” said Marcia Benshoof, Chief Business Officer for BigWave Systems.

About BigWave Systems
BigWave Systems is a privately held technology innovations firm. Our patent-pending, on-demand technology replaces current and archaic professional referral and lead systems with speed, the new commerce of consumerism. Consumers access the referral engine through websites, marketing campaigns, call centers, etc. BigWave’s engine immediately matches the consumer an expert who matches who is available at the moment of truth. Current referral services take 3.5 days, on average, to match a consumer with an expert. Our portfolio clients average 6-10 minutes. BigWave Systems product areas are: Insurance, home health care, assisted living, education, mortgage lenders, legal, and construction.

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Marcia A Benshoof
BigWave Systems
+1 (720) 231-1403
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