It seems like every day there is a new company trying to recover from a poor service experience and stories of bad customer service spread like wildfire through social media channels.
Novi, Michigan (PRWEB) May 09, 2017
It seems like every day there is a new company trying to recover from a poor service experience and stories of bad customer service spread like wildfire through social media channels; however, training customer service representatives can protect a company’s reputation. Therefore MasteryTCN™ has released the iconic Telephone Doctor customer service training series featuring all new, high-definition video, to help organizations develop stellar customer service teams.
These fourteen new courses cover a wide-variety of customer service skills and selling skills to help customer service departments provide better service, yielding more satisfied clients. Completely reshot and updated by Telephone Doctor, this best-selling series is hosted by Customer Service Expert Nancy Friedman. Friedman demonstrates customer service techniques for topics such as, how to handle angry customers, questioning techniques to determine client needs, essential telephone skills and more.
The fourteen titles include:
- Business Friendly Customer Service
- Five Forbidden Phrases
- How to Handle the Irate Customer
- Listening Skills to Improve Engagement
- Questioning Techniques to Determine Needs
- Six Cardinal Rules of Customer Service
- Essential Telephone Skills
- Killer Words of Customer Service
- Proactive Customer Service
- The Service Mentality
- Six Steps to Service Recovery
- Selling Skills from A - H
- Selling Skills from I - Q
- Selling Skills from R - Z
These courses are published on MasteryTCN’s courseware platform, which provides a standard learning experience for employees training across topics on MasteryTCN courses. All the courses in the series feature HD video and conclude with a learning assessment to ensure comprehension of key points. All MasteryTCN courses are compatible with any SCORM Learning Management System.
If you are an employer looking to train your workforce, see if your current HR Cloud Service provider offers MasteryTCN courses or get a referral from us here.
About Mastery TCN™
MasteryTCN is the e-learning industry’s first Training Content Network. Mastery partners with business thought leaders and leading video content providers to co-produce the largest, standardized, workplace e-learning resource library available. MasteryTCN then partners with HR Cloud Service providers to help employers obtain high-quality training resources through the vendors they already prefer. In this way, Mastery fulfills its mission of helping build more successful, effective and amazing organizations.