NMA Launches Suite of Unprecedented Personalized Services

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Inc. 500 payment processor goes against the grain with high-touch customer services that deliver uncommon personalized support services

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The agent experience is central to our culture, our training tools and our internal success benchmarks

National Merchants Association (NMA), a global merchant advocacy group and a leader in merchant services, introduces its Payments Made Personal campaign along with a suite of unprecedented customer-focused tools this week at the TRANSACT conference in Las Vegas, NV.

The conference, hosted by the Electronic Transactions Association (ETA) at Mandalay Bay Resort & Casino, is the payments industry’s biggest and most-relevant show of the year.

Payments Made Personal most-accurately describes NMA’s long-standing commitment to providing personalized service and support for each of its agent and merchant partners.

The campaign is reinforced by the recently-released suite of customer-focused tools that takes personalized support to an unmatched level in the industry:

  •     Transaction Plan, an agent program that gives each agent a full support team and features an expert advisor, risk analysts, sales trainers, call center resources that set pre-sets appointments for agents every day, as well as an online platform to manage leads, appointments and deals.
  •     NMA Agent Portal, an app that delivers mobile connectivity and enables agents to manage merchant accounts from any cellular device.

The new agent program elements are the latest in the company’s move toward brand-defining, high-touch services that differentiates NMA from other providers in the highly-automated electronic payments industry.

“The agent experience is central to our culture, our training tools and our internal success benchmarks,” says NMA's Chief Marketing Officer Harley Orion. “Our continued expansion will lead with new technologies and programs that build on our service differentiators.”

The personal services formula is driving the company’s success as it breaks its own performance records with growth that has doubled in size since last year. This momentum landed it at No. 466 on the Inc. 500 list, the elite list of fast-growing private companies that are supercharging the economy.

This performance is underscored by industry recognition as NMA was recently announced as a finalist for the ETA’s Star Awards “ISO of the Year” — a distinction that will be announced during TRANSACT.

Potential partners wishing to meet with NMA representatives should schedule a meeting by calling (866) 985-0605 or by email at businessdev(at)nationalmerchants.com.

For more information on how to attend TRANSACT, visit http://www.electran.org/events/etatransact17.

To learn more about National Merchants Association, visit http://www.NationalMerchants.com.

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About National Merchants Association
National Merchants Association is a global merchant advocacy group and a leader in merchant services dedicated to helping merchants and agent partners grow their businesses by generating sales opportunities and maximizing profits. National Merchants Association works on behalf of businesses to eliminate the unnecessary and unreasonable fees associated with accepting electronic transactions as well as provide the products and services to help them continue to be successful. Visit http://www.NationalMerchants.com or call 866-509-7199.

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Harley Orion
@ISO4NMA
since: 07/2009
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