Serenova to Exhibit and Discuss the Contact Center Cloud Evolution at 16th Annual NECCF Conference & Expo

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Silver sponsor to demonstrate how to harness the power of an AWS-hosted contact center for effortless scalability and always-on reliability

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, is heading to Gillette Stadium in Foxborough, Mass. next week for the 16th Annual NECCF Conference & Expo, the largest gathering of contact center professionals and industry experts in New England. As a Silver sponsor, Serenova will provide a comprehensive demonstration of its leading CCaaS solution, CxEngage, during the event - showcasing the platform’s ability to provide businesses with more value from their contact center and how it helps contact center agents better facilitate customer interactions.

Built on Amazon Web Services (AWS), CxEngage is Serenova’s always-on, highly secure, true multi-tenant cloud platform that transforms the way businesses and individuals interact and perceive each other. NECCF attendees can experience how Serenova’s true cloud solution delivers unparalleled scalability to solve for even the most complex global deployments. Attendees can also see first-hand Skylight for CxEngage, its modern agent interface that supports efficient service to customers and increases overall agent productivity. Those that stop by the Serenova booth for a demo will be entered for a chance to win a YETI® cooler.

During the conference, Serenova’s Sales Engineer, Chris Adomaitis, will present a session entitled, “Studies in Innovation – Keeping On Top of Your Game Using AWS-Hosted Contact Center Services.” During the session, Adomaitis will outline how increased flexibility and scalability of CCaaS solutions equip organizations to handle seasonal bursts, enable outsourced contact centers to ramp up faster and better serve and support a global workforce and customer base. Attendees of the session will hear a variety of use cases for solutions in the cloud and dive into common real-world scenarios that can easily be solved via cloud-based contact center solutions. NECCF attendees can join the presentation on Tuesday, June 13 at 11:10 am (ET).

16th Annual NECCF Conference & Expo
The Northeast Contact Center Forum (NECCF) Conference and Expo is the largest Call Center Event in the NorthEast. Scheduled for June 13, 2017 at Gillette Stadium, the day will feature exhibits, industry specific workshops, continental breakfast, a luncheon, behind the scenes tour of Gillette Stadium, tote bags, raffle prizes and multiple giveaways. Follow the conversation from the event on Twitter with the hashtag: #NECCF.

About NECCF
The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased user group to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day-to-day management concerns and strategic planning needs of contact center professionals throughout the region including Massachusetts, Connecticut, New Hampshire, Rhode Island, Vermont and Maine.

About Serenova
Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia. Learn more at http://www.serenova.com. For live updates, follow @SerenovaShine.

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Erin Hanley
Serenova, LLC
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