By standardizing our processes and leveraging lean tools, we have empowered our employees to be problem solvers and continuously strive for perfection – all which helps us deliver higher value to our clients.
Rochester, New York (PRWEB) June 07, 2017
Calero Software (http://www.calero.com), a leading provider of Communications Lifecycle Management solutions, was just named as a Gold Award winner in the category of operations excellence by the Greater Rochester Quality Counsel. Sharing the top awards list with prestigious organizations including Paychex, Xerox, Eastman Kodak and Excellus Blue Cross Blue Shield, Calero was recognized for its performance success using Lean methodology to drive significant improvements in delivering higher quality software and services at a lower cost.
“We are honored to be recognized along with other world-class companies,” says Matthew Lennarz, Director of Lean Transformation for Calero. “By standardizing our processes and leveraging lean tools, we have empowered our employees to be problem solvers and continuously strive for perfection – all which helps us deliver higher value to our clients.”
Calero employs a Lean methodology approach called Hoshin Kanri, a strategy deployment process. The approach drove reductions in audit costs and inventory build processes by over 80% each. While reducing costs, Calero also increased Healthy Clients by 25% and increased Cross-Sales more than three times over the previous year. Using Calero’s business system entitled “The Calero Way”, the approach aligns teams and individual goals with the corporate strategy to drive dramatic improvement in core processes. “By applying The Calero Way across our organization, we have embedded a culture that rewards problem solving to find better ways to deliver higher value to our clients,” Lennarz concludes.
ABOUT CALERO SOFTWARE, LLC
Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile and other unified communications services and assets. With a deep commitment to innovation and customer service, Calero’s CLM approach enables organizations to support the full communications lifecycle, from procurement to payment, including software and services that aid Telecom Expense Management (TEM), Managed Mobility Services (MMS) and Usage Management. Calero has thousands of customers in more than 40 countries worldwide, including Fortune 1000 corporations, universities and government agencies. Learn more at http://www.calero.com or follow us on Twitter @CaleroSoftware.