Envision Wins Largest Customer yet on Click2Coach Cloud With 5 Sites, More Than 1,000 Users

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Contact centers of any size can use a feature-rich workforce optimization tool to boost customer satisfaction through effective agent interactions.

“We set out to revolutionize the way contact centers operate and we have done so with Click2Coach Cloud by offering a tool that enables a way to improve customer experience without the major implementation costs of traditional contact center software,” Envision CEO Rodney Kuhn said.

Envision with more than 20 years of innovation and experience in the contact center workforce optimization market, today announced that it has received its largest customer order to date for Click2Coach Cloud.
Click2Coach Cloud is a complete recording, evaluation, coaching and agent and speech analytics application that enables contact centers to capture phone, CTI, application workflow and desktop data. The software transforms customer experiences into long-lasting, profitable relationships by collecting the right data from customer interactions to provide insight into operations and trends. This enables businesses to take action for improvement throughout the organization. Additionally, the ability to deploy this solution in a browser-based application saves businesses up to $100,000 of startup costs and weeks of installation because it bypasses the need for expensive hardware and product licenses to integrate into legacy phone systems.

“Click2Coach Cloud not only helped us become compliant with regulators, it also gave us the tools we needed to run analytics to identify areas of improvement in our conversion process by using Click2Coach eLearning to drive that improvement,” said a representative from the company. “Click2Coach Cloud gives us easy and fast reporting, analytics and coaching across all 5 of our contact centers– with a solution that didn’t require extensive IT resources or expensive hardware in our datacenter.”

Key features of Click2Coach Cloud used by this customer include:

  • Full time recording of inbound and outbound customer interactions resulting in meeting compliance regulations
  • Desktop data tagging giving the customer the ability to tag interaction recordings and run trending analytics to identify and optimize their loan conversion process
  • Faster interactions search and dashboard reporting to find interactions quickly when needed to resolve a dispute
  • eLearning to coach agents on best practices learned through the evaluation and review process

Click2Coach Cloud is a secure and enterprise class workforce optimization solution built on Microsoft Azure. Pricing for contact centers is based on a monthly subscription cost which is significantly lower than the lifetime costs of legacy contact center software.

“We set out to revolutionize the way contact centers operate and we have done so with Click2Coach Cloud by offering a tool that enables a way to improve customer experience without the major implementation costs of traditional contact center software,” Envision CEO Rodney Kuhn said. “Initially the cloud promise was for SMB contact centers who couldn’t afford a traditional on premise workforce optimization product. However, by providing a better, faster and smarter solution we are now getting traction in much larger contact centers that understand the benefits of a cloud WFO product.”

For more information about Click2Coach Cloud visit http://www.envisioninc.com/click2coachcloud.

About Envision
For more than 20 years, Envision has been providing award winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, automated scorecards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning. Better, Faster, Smarter.

For more information, please call us at 1-800-975-9384 or visit us at http://www.envisioninc.com. Valuable information can also be found weekly by subscribing to our blog at http://www.envisioninc.com/blog.

Media Contacts:
Lynn Bancroft
Envision
(206) 225-0851

Rodney Kuhn
Envision
(206) 225-0804

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Lynn Bancroft
Envision
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Rodney Kuhn
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