Upcoming Webinar Takes a Realistic Look at Artificial Intelligence, Chatbots and Live Chat in the Customer Experience Space

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Creative Virtual and Engage Customer will present the live webcast ‘AI, Chatbots & Live Chat: Separating Truth from Myth’ on 5th December 2017

Chris Ezekiel
Smart organisations are already setting themselves apart from their competitors by incorporating chatbots and virtual agents into their customer support strategies to meet the expectations of digital customers.

Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, will sponsor an Engage Customer webinar on Tuesday, 5th December 2017 beginning at noon. The webinar, ‘AI, Chatbots & Live Chat: Separating Truth from Myth’, is being presented by Creative Virtual Founder & CEO, Chris Ezekiel and Steve Hurst, Editorial Director at Engage Business Media.

This webinar will challenge the myths perpetuated by media hype and overpromising to walk attendees through a realistic explanation of machine learning, chatbots and live chat in the customer experience space. Chris will also share a series of live demonstrations showcasing how forward-thinking organisations are already using this technology to improve customer engagement and build brand loyalty. Attendees will get an inside look at:

  • Why chatbots should use a combination of self-learning and human input to create consistent and reliable support experiences
  • How humans and machines can work in harmony to provide perfect customer service
  • Leveraging AI and chatbots to prepare your contact centre for the future

“Industry analysts are predicting a huge increase in the number of customer interactions that will involve technologies such as machine learning applications and chatbots over the next five years,” says Chris. “Smart organisations are already setting themselves apart from their competitors by incorporating chatbots and virtual agents into their customer support strategies to meet the expectations of digital customers.”

Register now for ‘AI, Chatbots & Live Chat: Separating Truth from Myth’ through the Engage Customer website. A recording of the webinar will be provided for registrants unable to attend the live event.

ABOUT CREATIVE VIRTUAL

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.

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