IT Central Station Announces The Top Ranked IT Service Management Solutions of the Year Based On Real User Reviews [IT Central Station Rankings, January 2018]

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IT Central Station has identified ServiceNow as the top ranked IT service management (ITSM) solution of 2017, based on the crowdsourced peer reviews written by its community of enterprise tech professionals.

During the past year over two million professionals, including those from 98% of the Fortune 100, have used IT Central Station’s crowdsourced reviews in their technology buying process. All reviews are validated as authentic through IT Central Station's triple authentication process. IT Central Station’s reviews are known for their depth and quality, with an average of 420 words per review.

IT Central Station’s composite ranking score is generated by its software reviews, ratings, views, comparisons, and follows by enterprise tech buyers in the IT Central Station community. Based on these rankings, the year’s top IT service management software products are ServiceNow, followed by Zendesk, BMC Remedy, CA Service Desk Manager, and Micro Focus Service Manager, respectively.

IT Central Station members have written eighty-two ServiceNow reviews, including the pros, cons, ROI, use case, and business value of the software they use. Deepa D., writes in her IT Central Station review that ServiceNow is “highly customizable, easy to integrate with third party applications, configurable with little knowledge, appealing UI, and automates processes.”

IT Central Station ranking factors and calculations are fully transparent and can be found below the rankings at https://www.itcentralstation.com/categories/it-service-management.

About IT Central Station

IT Central Station is the leading product review site for enterprise technology. The company reaches over 22 million tech buyers who access and share unbiased product information, actively tapping into a community of other real users, in order to make the best buying decision. IT Central Station has been called an "innovative platform at the forefront of the new social buying process" by IDC and the "Yelp for Enterprise Tech" by the Wall Street Journal. For more information, visit http://www.ITCentralStation.com.

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Russell Rothstein
IT Central Station
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