Info-Tech Research Group names Cherwell, TeamDynamix, and OMNINET as IT Service Management (ITSM) Gold Medalists

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Release of 2018 ITSM Data Quadrant highlights best enterprise software as rated by business and IT professionals

Software Reviews 2018 ITSM Data Quadrant

Software Reviews, a division of world-class research and advisory firm Info-Tech Research Group Inc., published its 2018 IT Service Management (ITSM) Data Quadrant Awards naming three Gold Medalists in the space: Cherwell, TeamDynamix, and OMNINET.

Unlike traditional software awards, Data Quadrant Awards are based solely on user reviews and determined by a transparent proprietary methodology that is available in full in Software Reviews’ 2018 IT Service Management (ITSM) Software Report, also published today.

For the full list of vendors evaluated in this space visit: https://www.softwarereviews.com/awards/data-quadrant-awards-2018-IT-service-management

About Data Quadrants
The Software Reviews Data Quadrant evaluates and ranks products based on feedback from technology and business leaders as well as end-users. The placement of a software product in the Data Quadrant indicates, according to users, relative performance across 1) Product Features & Satisfaction and 2) Vendor Experience & Capabilities.

Data Quadrants are based entirely on user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

About Data Quadrant Awards and Software Reports
Software Reviews Data Quadrant Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals represent the capstone of our in-depth software evaluation reports, and are awarded based on a composite score that encapsulates performance in four areas of evaluation: Vendor Capabilities, Product Features, Likeliness to Recommend, and Net Emotional Footprint. (The Net Emotional Footprint score measures user sentiment toward the vendor based on whether or not they are perceived to be trustworthy, respectful, fair, etc.). The top five vendors in a software category are eligible to receive Gold Medals, provided their composite scores meet the threshold for sufficiently high user satisfaction.

Software Reports present comprehensive evaluations of software vendors based on numerous data points within the areas of evaluation mentioned above. Software buyers can use this information to make more informed and data-driven purchasing and renewal decisions.

About Software Reviews
Software Reviews is a division of Info-Tech Research Group Inc., a world class IT research and consulting firm established in 1997. Having worked in the vendor space for two decades, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from real IT and business professionals, Software Reviews provides an accurate and unbiased understanding of complex software purchasing decisions. Our methodology produces the most detailed and authentic insights into the experience of purchasing and owning software.

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Coby Bergman
Info-Tech Research Group
+1 (519) 432-3550 Ext: 3114
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