Rockville, MD (PRWEB) April 09, 2013
3CLogic, the leader in cloud based contact centers hosted on Amazon Web Services (AWS), today announced the successful completion of Quez Media’s transition to 3CLogic’s system. Quez Media Marketing, a Minority Business Enterprise (MBE) total marketing communications provider, was experiencing severe outages and low connect rates with their previous service provider. The new business relationship between 3CLogic and Quez Media has enabled Quéz to grow their business, streamline costs, and deepen customer relationships.
By using 3CLogic’s contact center software, Quez Media Marketing has achieved a 50% increase in connect rate while experiencing zero outages with 3CLogic’s fully redundant cloud based system. The new level of reliability, paired with the top features in the marketplace, is why Quéz transitioned away from Five9 to3CLogic. This has helped Quez Media with the desired performance (combined with the reliability) that their business demands.
“The first generation of cloud based contact center systems were not designed for 100% uptime. 3CLogic’s next generation Virtual Telephony Application Grid (V-TAG) is based on a distributed architecture with no single points of failure. It is a pleasure to see Quez Media migrate to 3CLogic and take full advantage of 3CLogic’s fully redundant system,” said, Raj Sharma, President and CEO of 3CLogic.”
Mike Blanchard, Chief Operating Officer of Quez Media added, “Our customer acquisition rate has gone up by 30% because of higher connect rates and 100% uptime that 3CLogic’s cloud based contact center system provides us. We are delighted to partner with 3CLogic,” said Mike.
3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic's cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, please contact 3CLogic at: 800-350-8656 or info(at)3clogic(dot)com. Find 3CLogic on the web at: http://www.3clogic.com. Tweet us @3clogic.
About Quez Media Marketing
Quéz Media enables clients to grow business, streamline costs and deepen customer relationships. To collect new customers, you first must connect with them. Our inventive, technology-driven marketing solutions help clients identify, reach and penetrate ideal targets in new ways. We constantly work to keep our clients relevant.
Mike Blanchard, CPA
Chief Operating Officer
Quéz Media Marketing
1138 Prospect Ave.
Cleveland, OH 44115
O: 216.910.0202 ext.712