During our evaluation, we were very impressed with what 3CLogic was offering in terms of features and functionality.
Rockville, MD (PRWEB) May 30, 2013
3CLogic, the only cloud-based contact center solution hosted on Amazon Web Services (AWS), today announced the successful transition of Rising Point Solutions to the 3CLogic system. Rising Point Solutions is an industry leader in credit consultation and credit restoration services for both consumers and businesses. Now that they are utilizing the most advanced contact center software available, their customers are experiencing dramatically increased levels of service and support on their way to financial recovery.
3CLogic is pleased to provide Rising Point Solutions with highly scalable and reliable contact center software that is already showing 99.95% uptime and a 50% increase in connectivity. Rising Point Solutions made the decision to move to the 3CLogic cloud-based system because the offerings of advanced features, iron-clad security, 24/7 support, and competitive pricing solved all of their business demands. 3CLogic was able to handle the transition smoothly by integrating with Infusionsoft, Rising Point Solutions’ existing CRM software.
“During our evaluation we were very impressed with what 3CLogic was offering in terms of features and functionality. The ease of integration with Infusionsoft and the reliability of the cloud based call center software has been a bonus,” said, Tyler Wagley, Regional Manager of Rising Point Solutions. “We like that you can trigger actions in Infusionsoft from within the dialer which has been huge for us,” added Wagley.
“It is a pleasure to welcome Rising Point Solutions to our growing list of customers. Integrating telephony with industry leading CRM software such as Infusionsoft takes a company’s productivity to new heights. We are glad to see Rising Point Solutions take advantage of 3CLogic’s next generation cloud based platform which provides unprecedented reliability compared to other platforms in the market today,” added, Raj Sharma, President and CEO of 3CLogic.
The new business relationship between 3CLogic and Rising Point Solutions has enabled Rising Point to reach out and deepen its relationships with its customers, assisting them with restoring their credit so that they can build a stable financial future.
3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic's cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, find 3CLogic on the web at: http://www.3clogic.com or Twitter @3clogic.
About Rising Point Solutions
Rising Point Solutions L.L.C. was first established in Colorado in 2005, and then moved headquarters to Grapevine, Texas. Their sole purpose is to provide an opportunity for consumers and businesses to improve their credit and change their lives. It is their passion to help raise their credit scores, establish a brighter financial future, and protect their good name. They specialize in working with mortgage lenders and home builders to help consumers qualify to buy a home. Their mission is to provide an honest, professional credit consulting and restoration program. For more information about Rising Point Solutions go to w ww.risingpointsolutions.com.
Rising Point Solutions
4851 Merlot Avenue #540
Grapevine, TX 76051