We take great pride in providing an exceptional customer service experience. Our response time to an alarm event is one of the fastest in the residential security industry and we take response times extremely seriously. This certification signifies our resolve to provide our customers with the security and peace of mind that we are there for them in time of need.
PROVO, Utah (Vocus) April 26, 2010
APX Alarm Security Solutions Inc, one of the nation’s largest residential security companies, announced today that it has received the Central Station Alarm Association (CSAA) prestigious Five Diamond Certification for its St. Paul, MN central monitoring station.
This certification recognizes that 100% of the operators at the St. Paul monitoring station have achieved proficiency and certification by passing the CSAA On-Line Operator Training Course. This course covers all phases of central station communications with customers, law enforcement, fire and emergency services. This critical area of communications is the life-saving link between the residential customers and emergency personnel in local areas.
Lindsay Grauling, APX Alarm Vice President of Operations said, “We take great pride in providing an exceptional customer service experience. Our response time to an alarm event is one of the fastest in the residential security industry and we take response times extremely seriously. This certification signifies our resolve to provide our customers with the security and peace of mind that we are there for them in time of need.”
To achieve the “Five Diamond Certification,” each operator must not only have passed the course, but demonstrated:
- Proficiency in alarm verification, which helps reduce false alarms
- Proficiency in communications with the Public Service Answering Points, such as the Emergency 911 centers
- Knowledge of electronic communications equipment
- An understanding of the codes and standards of such organizations as Underwriters Labs, Factory Mutual, the National Fire Protection Agency and others
- Proficiency in the area of emergency preparedness under a wide scenario of possibilities
In addition, all “Five Diamond” companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers through the investment of time, money and commitment to 100% quality operator training.
With approximately 2,700 central stations in the United States, that communicate with law enforcement or emergency personnel, fewer than 100 central stations have achieved “Five Diamond Certified” status.
About Central Station Alarm Association
The Central Station Alarm Association (CSAA) is a 60 year old, nonprofit trade association that represents the major burglar and fire alarm central monitoring stations. CSAA is located in Viena, Virginia.
About APX Alarm Security Solutions Inc.
APX Alarm, (http://www.apxalarm.com) mission is to help protect and secure the futures of families. Now in its 11th year of operations, APX Alarm is one of the largest full-service national security companies providing world-class customer support and service to hundreds of thousands of customers throughout North America. Currently, it is ranked #7 in the SDM list of the largest 100 security installation and monitoring companies. Additional corporate information can be found by visiting our website.
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