Toronto, ON (PRWEB) November 22, 2012
Telax’s Hosted Call Center Solution was chosen by The Bureau of Indian Affairs (BIA) after a thorough search by GSA to find the best option for their call center. BIA concluded that Telax’s software was the most technically acceptable and the solution's low cost, firm-fixed price fit with what they were looking for.
Telax is a cloud-based vendor that integrates with all networks and is compatible with many online management tools including unified communications software and CRMs. “We are very proud to be a cloud vendor for the GSA and specifically the Bureau of Indian Affairs,” said Telax founder and President Mario Perez. “The public sector needs solutions that are effective and efficient while also being affordable, and the Telax Hosted Call Center solution fits that model.”
Telax provides their service to many government agencies at federal, state, and municipal levels. Part of the appeal to many of these agencies is Telax’s firm-fixed pricing, which allows government bodies to plan budgets well into the future without having to worry about sudden or gradual changes. Agencies that have yet to adopt the Telax solution are able to leverage existing equipment, avoiding capital expenditures, another important benefit for any public sector body.
Telax Hosted Call Center, established in 1999, empowers contact centers to fulfill their key purpose: creating happy customers. With more functionality than traditional hardware, at a fraction of the cost, Telax clients get a customizable, easy-to-use hosted call center solution that includes responsive day-to-day support and no long-term contracts. Feature capabilities include: multi-channel ACD, self-service IVR, workforce management, recordings, reports, CRM integration, social media and more. The simplicity delivered by Telax Hosted Call Center enables clients like: Best Buy, Johnson & Johnson, CI Investments, Health Canada and the GSA, to reduce costs and improve efficiency, so they can do more with their most critical resource: people.