Bold Software Debuts BoldChat Premier Live Chat Software at Internet Retailer Conference and Exhibition
BoldChat Premier Provides E-Tailers with an Enterprise-class, Hosted Live Chat Software Solution that Scales with their Growth
Wichita, KS (PRWEB) June 17, 2009 -- Bold Software (formerly Bravestorm) today announced the availability of BoldChat Premier, a hosted, enterprise-class live chat software solution that helps businesses improve online support and increase sales conversions. BoldChat Premier delivers a robust set of live chat features, including powerful Automatic Chat Distribution technology and detailed reporting.
Bold Software Announces BoldChat Premier
"Businesses of all sizes are the facing pressure to boost sales in the face of today's challenging economy. BoldChat Premier gives large businesses an easy way to reap the benefits of live chat - engaging with customers, taking control of their business and driving conversion," commented Bold Software President and CEO Steve Castro-Miller. "This is a sophisticated, flexible and highly scalable solution that businesses can have up and running in minutes."
BoldChat Premier Features
With BoldChat Premier, customers get a feature-rich, highly scalable website communication tool that is easy to implement. Automatic Chat Distribution ensures chats are spread amongst chat operators, providing the ability to respond quickly and effectively to customer questions. For example, an online retailer selling consumer electronics can not only distribute chat by availability, but also by knowledge. So a customer who has a question about a plasma screen television would be routed to a different operator than if they had a question about an iPod product.
Registrar Corp is currently benefitting from the BoldChat Premier features. "At Registrar Corp, we rely on BoldChat's live chat offering to help provide swift and effective registration, U.S. Agent, and compliance assistance to companies in the food and beverage, medical device, drug, and cosmetics industries," said David Lennarz, Vice President for Registrar Corp. "Features such as ACD (Automatic Chat Distribution) make it possible for us to route incoming chat requests, ensuring that we connect the customer with the correct resource here at Registrar Corp."
Active co-browing is another feature that greatly benefits both chat operators and customers. This provides chat operators with a view and point capability that enables them to assist people with things like filling out forms and finding links.
Additional features include:
| | - Salesforce.com integration
- Productivity Reporting
- SLA Reporting
|
Bold Software has been showcasing BoldChat Premier at the Internet Retailer Conference and Exhibition in Boston this week. To learn more, visit www.boldchat.com or visit the Bold Software booth (#331) at the event.
About Bold Software:
Bold Software LLC, offers a comprehensive product line of website communication solutions that are designed to help businesses of any size improve online support and increase sales. Using Bold Software's live chat software, click-to-call, email management and active co-browsing tools, businesses can quickly and effectively engage visitors at their website. All of Bold Software's offerings are designed with a flexible breadth of capabilities that allow its broad base of customers - ranging from small, standalone businesses to large enterprises - to customize the software to meet their specific needs. The company is headquartered in Wichita, KS, with thousands of customers around the world. For more information about Bold Software, please visit www.BoldSoft.com or call 1-866-753-9933.
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