Study Reveals Why So Many Adults Hate Their Cell Phones

Bowen Research Finds Over 40 Million U.S. Mobile Phone Users over the Age of 30 Horribly Frustrated

Half Moon Bay, Calif. (Vocus/PRWEB ) August 28, 2008 -- More than a third of mainstream consumers over the age of 30 experience deep frustration associated with their cell phone's interface according to a study revealed today by Bowen Research, a firm that researches and evaluates consumer attitudes and behavior about high tech products, software and electronics. The study indicates a digital divide between people under 30 or over 30 who use standard cell phones, with the under 30 set experiencing problems much less frequently and resolving issues quickly by simply asking a friend how to do it. Cell users are invited to sound off at http://buzz.bowenresearch.com.

"Cell phone manufacturers aim to distinguish themselves from their competition with increasingly complex features and unique interfaces, yet consumers over 30 have this frustrating sense of 'enough already,'" said Hugh Bowen, of Bowen Research. "That demographic wants features that are easily accessible, not lost in multiple levels of menus within menus; they want large fonts they can read; and they want a simpler button setup so they're not so confused about what they're doing, hitting keys by accident, etc."

Cell phone manufacturers aim to distinguish themselves from their competition with increasingly complex features and unique interfaces, yet consumers over 30 have this frustrating sense of 'enough already,'

That demographic wants features that are easily accessible, not lost in multiple levels of menus within menus; they want large fonts they can read; and they want a simpler button setup so they're not so confused about what they're doing, hitting keys by accident, etc.

I never quite know what I'm doing after a year and a half.

If it's too complicated, it just really isn't worth it.

To this day, I don't know how to check voicemail.

Even basic features like dialing, speakerphone and using the address book prove difficult and confusing for users 30 and up, a group that number more than 40 million in the United States. Many of these fed up phone users spend time reading manuals and contacting customer service only to give up trying to determine how to use phone capabilities like texting, synching with their computer, email, games and ringtones. While participants in the under 30 category indicated they used 52% of their phone's features, that figure dropped a full 12% for their more mature counterparts.

Participants in the study, which involved in-depth one-on-one interviews with cell phone users on both sides of the age 30 cell phone divide communicated their frustration in interview after interview, with comments from over 30 users such as:

• "I never quite know what I'm doing after a year and a half."
• "If it's too complicated, it just really isn't worth it."
• "Not intuitive at all."
• "To this day, I don't know how to check voicemail."

More information about the study can be found at www.bowenresearch.com.

About Bowen Research

Since 1992, Bowen Research has specialized in studying how consumers feel about interactive entertainment and high tech products from practical and emotional perspectives.

PR Contact:

Michael Meyers
Michael Meyers Public Relations
925-551-8080
Michael @ mmpr.com

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bowen research cell phones consumer attitudes consumer research consumer behavior hugh bowen bowen research study consumer study high tech products electronics

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