Columbia, Md. (PRWEB) January 13, 2009
BoxTone(R) Inc., the expert in mobile user management, today announced it will offer for qualified buyers a 30-day money-back guarantee on all new purchases of its market-leading software solution to manage, monitor and support the BlackBerry platform.
According to BoxTone CEO Alan Snyder, the offer is simply the right thing to do for the organizations and users that depend on the BlackBerry platform.
"Considering today's challenging economic environment, organizations need vendors who are willing to create true partnerships that can mitigate purchase, deployment and operational risk to deliver success," said Snyder.
"So BoxTone is pleased to offer a money-back guarantee on all new enterprise software purchases," added Snyder. "Organizations can make their first purchases of any of our market-leading software, and if they are not completely satisfied for any reason, they can return the software at no cost, with no further obligation. It's an offer driven by customer- proven confidence that BoxTone delivers real value via ROI-validated software, and that our support team is the best in the industry."
In response to periodic surveys, the range of BoxTone clients expressing an overall level of satisfaction with the company's software and services has routinely hovered at or above 97 percent. Client renewal rates have also remained at or above 97 percent, with the majority of organizations purchasing additional software and services within 12 months of initial deployment.
As one proof-point of client success, Snyder pointed to the City of Atlanta, which provides BlackBerry smartphones to everyone from the mayor, executive cabinet members and department heads to inspectors. Using BoxTone software, the City has said it can "contact the users before they experience down time" and can also "see instantly if there's a problem with our platform or with the carrier." The result? The City's IT department has been able to meet its requirement of providing a highly reliable platform for its critical BlackBerry smartphones for the city's highest-level officials.
"We've worked extremely hard to delight BoxTone's extensive installed base of enterprises and agencies around the globe, and have been rewarded with additional client purchases of new software and services," said Snyder. "As the industry's trusted solution and partner of choice, it is our clients' success and ongoing input that has helped enable the unprecedented BoxTone guarantee we announced today."
Take a moment to learn more about this unprecedented BoxTone for BlackBerry guarantee. Some restrictions do apply.*
BoxTone offers the most comprehensive set of plug-and-play software modules on the market to effectively manage, monitor and support the BlackBerry for Microsoft Exchange or IBM Lotus Domino platforms.
Deployable in hours with no agents, no load and no risk, and suitable for mobility experts as well as IT pros new to the space, BoxTone users see real ROI whether they support 50 or 50,000 smartphones, including: 30-40% Fewer Incidents in the first 90 days; 70-80% Faster Mean Time to Repair; 70-80% Fewer Service Desk to IT Escalations; and up to $220,000 in annualized savings per 1,000 smartphone users.
BoxTone software is trusted by more than 190 of the world's leading enterprises and government agencies, including 65 in the Global 2000, to manage, monitor and support their BlackBerry platforms. Built on patented SmartMP(TM) technology and conforming to industry standard ITIL best practices, BoxTone's comprehensive modular platform and role-specific consoles enable IT and services organizations to collaboratively reduce support costs, accommodate rapid device growth, and guarantee the high quality of service that mobile users demand. Learn more from the expert in mobile user management at http://www.boxtone.com, or call +1 410-910-3344,
*BoxTone Guarantee Restrictions: Companies may qualify for BoxTone's 30-Day Guarantee Program (the "Program") if they (i) meet BoxTone's creditworthiness and customer suitability standards, (ii) have not, directly or through an affiliate, previously been licensed to use the applicable software product, whether under a full license, trial or evaluation license, or otherwise, and (iii) purchase the applicable licenses directly from BoxTone. The Program applies only to fees owing to BoxTone for software licenses and related configuration, installation and the initial maintenance services. The customer is solely responsible for all other costs and expenses, including without limitation the cost of servers, operating systems and other customer-supplied hardware and software. BoxTone in its sole discretion may change or terminate the Program at any time without notice.
BoxTone and the BoxTone logo are trademarks of BoxTone. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.