Columbia, Maryland, USA; Newport Pagnell, Buckinghamshire, UK (PRWEB) June 18, 2008
BoxTone(R), the expert in mobile user management, and Interchange Group(R), a United Kingdom-based service industry, mobile working and ICT systems specialist, today announced a partnership to deliver best-in-class BlackBerry smartphone management, monitoring and support solutions across the UK.
Under the terms of the partnership, Interchange Group, with more than 15 years' experience implementing wireless data technology for bottom-line benefit, will market, sell, install and support award-winning BoxTone software modules for asset, incident, service desk, problem, capacity & service level management - enabling joint clients to address the most critical challenges presented by rapidly growing BlackBerry smartphone deployments.
"As smartphone adoption continues to accelerate across the UK and large swaths of Europe, enterprises and governmental agencies are calling out for enhanced management and support capabilities," said Terry Shea, Vice President of Business Development, BoxTone. "The Interchange Group has a veteran understanding of mobile user business requirements and mobile application technology, along with deep regional expertise. BoxTone for BlackBerry platform management software is proven to deliver strong ROI. The combination is a win-win for our companies, and more importantly the UK mobility community."
"We are excited to partner with BoxTone, expanding our mutual network of mobility leaders that include RIM(R), BT(R), O2(R)and Neverfail(R)," said Ken Hodgson, Sales Director of Interchange Group. "We surveyed the marketplace and quickly recognized that BoxTone is the undisputed leader in mobile user management for the BlackBerry platform. Together with our expertise, sales and service programs and BoxTone's leading-edge mobile user management technology, we are well positioned to capture the rapid growth of mobility and BlackBerry in the UK and beyond."
BoxTone enjoys a global brand presence, with more than 130 enterprises and agencies worldwide, including 45 in the Global 2000. In the UK, BoxTone clients include one of the top 3 largest law firms in the world, as well as BT, the world's leading provider of communications solutions and services. For a large British Government Agency, the BT managed service uses BoxTone to monitor both the health and availability of the BlackBerry Enterprise Server as well as individual users.
Said Alan Calverley, gateway team leader for BT for the project: "BoxTone acts like an expert system. It incorporates a lot of knowledge about BlackBerry Enterprise Server errors that enables it to automatically interpret error messages and provide suggested fixes." Added Calverley, "Without BoxTone, we might not know there was a problem until a user called and told us; now we can see the issue before the user is aware of it and investigate it proactively."
Both BoxTone and Interchange Group are long-time members of the BlackBerry Alliance Program, which assisted in forming the relationship.
Called "one-of-a-kind" by the editors of Windows IT Pro and a "complete platform" by The 451 Group, BoxTone is the only BlackBerry management and monitoring software to measure and correlate every BlackBerry email and application flow for every user from end to end, enabling companies to proactively identify, resolve and prevent BlackBerry service quality issues. BoxTone clients routinely report 80% reductions in both mean-time-to-repair (MTTR) and help desk escalations. Read more about BoxTone for BlackBerry management, monitoring and support software.
The two companies are holding a joint Webinar on July 10th at 11:00 BST, which will provide additional detail about the partnership. Go here to register now.
About Interchange Group
Interchange Group is one of the UK and EU's leading providers of Information and Communications Technology solutions and services that enable our customers to use technology and innovation to gain competitive advantage, improve productivity and increase ROI. With over 15 years' experience of implementing wireless data technology for bottom-line benefit, the Interchange Group are uniquely placed to guide a BlackBerry Enterprise user through the emerging mobile jungle, and ensure their wireless solution actually delivers corporate change. Interchange Group key partnerships include RIM®, BT®, O2®, T-Mobile®, Neverfail®, CISCO®, and more. Learn more from the leading provider of Information and Communications technology solutions and services at http://www.interchangegroup.com. To contact Interchange Group, call + 44.0.8700.716400 or email inquiries to info(at)InterchangeGroup.com.
BoxTone software is trusted by more than 130 of the world's leading enterprises and government agencies, including 45 in the Global 2000, to manage, monitor and support their BlackBerry platforms. Built on patented SmartMP ™ technology and conforming to industry standard ITIL practices, BoxTone's comprehensive modular platform and role-specific consoles enable IT and services organizations to collaboratively reduce support costs, accommodate rapid device growth, and guarantee the high quality of services that mobile users demand. Learn more from the expert in mobile user management at http://www.boxtone.com, call +1.410.910.3344 or email us at BoxToneSales(at)BoxTone.com.
BoxTone and the BoxTone logo are trademarks of BoxTone. Interchange Group and the Interchange Group logo are trademarks of The Interchange Group. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.
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