BoxTone and Neverfail Partner to Extend Availability, Management, Monitoring and Support Capabilities of BlackBerry Enterprise Solution Deployments

BoxTone(R), the expert in mobile user management, and Neverfail(R), a leading global software company providing affordable continuous availability and disaster recovery solutions, today announced a global partnership to help organizations extend the availability, management, monitoring and support capabilities of their BlackBerry(R) Enterprise Solution deployments. The combination unites two best-in-class software vendors with proven success supporting and protecting the multi-component BlackBerry environment including the BlackBerry(R) Enterprise Server, Microsoft(R) Exchange and IBM(R) Lotus(R) Domino(R) mail servers, Windows operating systems, wireless carrier networks and BlackBerry(R) smartphones. Benefits to mutual customers can include enhanced service levels, superior availability and even stronger ROI.

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This new partnership is the result of the market bringing us together

Columbia, MD, and Austin, TX (PRWEB) April 28, 2008

BoxTone(R), the expert in mobile user management, and Neverfail(R), a leading global software company providing affordable continuous availability and disaster recovery solutions, today announced a global partnership to help organizations extend the availability, management, monitoring and support capabilities of their BlackBerry(R) Enterprise Solution deployments.

The combination unites two best-in-class software vendors with proven success supporting and protecting the multi-component BlackBerry environment including the BlackBerry(R) Enterprise Server, Microsoft(R) Exchange and IBM(R) Lotus(R) Domino(R) mail servers, Windows operating systems, wireless carrier networks and BlackBerry(R) smartphones. Benefits to mutual customers can include enhanced service levels, superior availability and even stronger ROI.

BoxTone brings to this important partnership a plug-and-play modular platform built on the patented SmartMP(TM) technology core, enabling an IT organization to address critical provisioning, asset, incident, service desk, problem and capacity management challenges from initial pilot through enterprise-wide smartphone deployment. Neverfail delivers continuous availability to BlackBerry Enterprise Server deployments. Should an IT outage or disaster strike the enterprise's data center, Neverfail will immediately take action to prevent loss of service by either automatically restarting applications before they fail or switching over to a secondary server so that no downtime or loss of service is experienced.

"This new partnership is the result of the market bringing us together," said Alan Snyder, CEO of BoxTone. "BoxTone and Neverfail routinely end up on the short lists of enterprise customers seeking best-in-class management, monitoring, support and continuous availability technologies. This partnership is a win-win for our two companies, our joint clients, and the rapidly expanding business community using the BlackBerry Enterprise Solution."

"The combination of Neverfail and BoxTone truly is a natural fit," said Nick Harmer, VP of Channel and Sales Development for Neverfail. "As adoption of the BlackBerry Enterprise Solution continues to grow globally, more and more enterprises recognize the importance of a mobility platform and are looking for continuous availability across the extended BlackBerry environment. Neverfail looks forward to working with BoxTone to deliver comprehensive availability protection and a proactive management, monitoring and support solution for BlackBerry deployments."

BoxTone-Neverfail client Houghton Mifflin Harcourt Publishing Company, one of the leading educational publishers in the United States with more than $1.4 billion in sales, supplies more than 1000 BlackBerry smartphones to its sales force, executives, and IT group. Said Chip Brady, Houghton Mifflin Harcourt corporate IT manager of messaging technologies, "The combination of BoxTone and Neverfail was a natural. Both solutions are designed to ensure that our high-value BlackBerry smartphone users have a superior experience wherever they may go. And we are now more confident than ever that we have a rock solid platform built for user and application growth."

Recently, BoxTone and Neverfail have been the only third-party software vendors to present at a series of global master class events sponsored by Vodafone and featuring that carrier's largest and best-known BlackBerry enterprise accounts. Attendees have embraced the two companies' approaches as they seek to add users and applications to their BlackBerry Enterprise Solution deployments.

Neverfail is the only solution that provides full continuous protection for a company's entire email and wireless application environment, including BlackBerry Enterprise Server, Microsoft Exchange and IBM Lotus Domino. Neverfail proactively monitors the health of the BlackBerry environment and should any problem occur, Neverfail can take a variety of preemptive or corrective actions with the option of automating a full system failover. Neverfail's state-of-the art replication technology ensures there is always a complete, consistent and up-to-date copy of the BlackBerry Enterprise Server available on a secondary server.

Called "one-of-a-kind" by the editors of Windows IT Pro and a "complete platform" by The 451 Group, BoxTone was the first to bring advanced SmartMP technology for true user service-level management through real-time transaction flow monitoring, together with a modular platform based on IT Infrastructure Library (ITIL) industry standards, into a comprehensive Mobile User Management solution. BoxTone clients routinely report 30-40% fewer incidents in the first 90 days, 70-80% faster mean time to repair , 70-80% fewer service desk to IT escalations, and substantially improved smartphone utilization and IT policy compliance. Click here to read their stories.

BoxTone and Neverfail, both members of the BlackBerry(R) Alliance Program, are also proud sponsors of Wireless Enterprise Symposium (WES) 2008, the biggest BlackBerry conference of the year, May 13-15 at the Orlando World Center Marriott & Convention Center. Planning to come to WES 2008? Visit BoxTone Booth 531 and Neverfail Booth 111 in the WES 2008 Solutions Showcase to learn how your organization can protect and proactively manage, monitor and support your BlackBerry Enterprise Solution deployment.

About Neverfail
Neverfail is a leading global software company providing affordable data protection, high availability, and disaster recovery solutions focused on keeping users productive. Neverfail's software solutions enable users to remain continuously connected to the live software application irrespective of hardware, software, operating system, or network failures. Neverfail's mission of eliminating application downtime for the end user delivers the assurance of business continuity, removes the commercial and IT management costs associated with system downtime and enables the more productive use of IT resources. More information can be found at http://www.neverfailgroup.com .

About BoxTone
BoxTone software is trusted by more than 130 of the world's leading enterprises and government agencies, including 45 in the Fortune(R) 1000, to manage, monitor and support their BlackBerry platforms. Built on patented SmartMP technology and conforming to industry standard ITIL practices, BoxTone's comprehensive modular platform and role-specific consoles enable IT and services organizations to collaboratively reduce support costs, accommodate rapid device growth, and guarantee the high quality of service that mobile users demand. Learn more from the expert in mobile user management at http://www.BoxTone.com, call +1.410.910.3344, or email us at BoxToneSales@BoxTone.com.

BoxTone and the BoxTone logo are trademarks of BoxTone. Neverfail and the Neverfail logo are trademarks of The Neverfail Group. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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BoxTone - The Smart Way To Manage Monitor and Support the BlackBerry Platform

BoxTone's comprehensive modular platform and role-specific consoles enable IT and services organizations to collaboratively reduce support costs, accommodate rapid device growth, and guarantee the high quality of service that mobile users demand