CallMiner CEO to Discuss Speech Analytics as Service and Sales Tool at Shared Insights Customer Care & Services Forum 2007
CallMiner, a leading developer of advanced speech analytics, announced that Jeff Gallino, CallMiner co-founder and CEO, will participate in a panel discussion today at the 2007 Shared Insights Customer Care & Services Forum (CCSF) in Boca Raton, Fla.
Fort Myers, FL (PRWEB) June 7, 2007 -- CallMiner, a leading developer of advanced speech analytics, announced that Jeff Gallino, CallMiner co-founder and CEO, will participate in a panel discussion today at the 2007 Shared Insights Customer Care & Services Forum (CCSF) in Boca Raton, Fla. The panel topic, "A Step-by-Step Map to Moving from Service to Sales in the Contact Center," will address how to identify what types of interactions are appropriate for selling, which customers are appropriate for selling and what offers are appropriate.
Attendees of the panel discussion can also expect to learn how to change the service mind set to selling and back again, how to protect the integrity of the customer relationship and how to capitalize on sales and lost opportunities. During the session, Mr. Gallino will provide a background on speech analytics and how using advanced solutions can help to address these agent quality and sales performance issues.
CallMiner's speech analytics solution, CallMiner Eureka!, automatically and accurately analyze the content, context and purpose of an entire conversation and of every call enabling companies to discover why customers call and how agents are responding.
CCSF brings the only peer community of its kind to senior business leaders in the customer care and services industry. CCSF provides unparalleled opportunities for members throughout the world to exchange insights, learn from best practices, and stay current on the latest trends and industry developments.
About CallMiner
CallMiner is the leading developer of solutions that provide near real-time customer intelligence from recorded conversations. CallMiner's advanced speech analytics solution, CallMiner Eureka!, enable managers and executives to conduct ad-hoc queries and analyze conversations between agents and customers, while providing insight into why customers call, what they are saying and how agents are responding. CallMiner Eureka! augments and helps fully utilize existing enterprise class monitoring and CRM initiatives. Leading institutional investors include Inflexion Partners, Intersouth Partners, Sigma Partners, Village Ventures, and In-Q-Tel. For additional information about CallMiner, Inc. visit www.callminer.com, or call 239-689-MINE.
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