Fairfield, CT (PRWEB) July 30, 2013
Keeping clients for the long tem is achieveable with Denise Graziano's proactive Client Relationship Mastery system. Attendees of the 2 hour workshop on 8/6/13 will learn the 7 keys to improving client retention and building strong business relationships. “Customer loyalty is a two way street.” says Denise Graziano, President of Graziano Associates. “When vendors act as partners and allies to their clients, it builds trust and earns loyalty.” Client Relationship Mastery is the solution to the problem “How do I keep my clients for the long term?” Whether large or small, companies have similar client retention and customer loyalty challenges. The two hour workshop is sponsored by SCORE Fairfield County and will be held August 6, 2013, 6-8PM in Westport CT. Register Here. Attendees will learn:
According to Bizzabo, 83% of businesspeople believe that developing personal relationships is the key element in doing business. “Seeing yourself as a partner and problem solver for your clients, not a salesperson, is essential to long term relationships,” says Ms. Graziano.
Graziano is the creator of Client Relationship Mastery, the system designed to help sales professionals improve client retention. The 7 Keys to Client Relationship Mastery are Authenticity, Perspective, Problem Solving, Invest in your clients’ success, Client Appreciation, Conflict Resolution, and Proactivity. Once learned, these keys can quickly become best business practices that build a strong foundation to help retain clients in today’s competitive business landscape.
In July Ms. Graziano presented a live workshop for SCORE entitled, “Preparing to Sell: Defining your Target Market and Aligning your Sales and Marketing Message to Shorten the Sales Cycle” to a full audience.
To have Denise Graziano speak to your corporation or sales team, contact her at 203-254-0195. Please visit http://www.grazianoassoc.com or http://www.clientrelationshipmastery.com for more information.
A strategic thinker and leader with over 26 years of business experience, Denise Graziano is President of Graziano Associates and author of the forthcoming book Once A Client, Always a Client™, and creator of Client Relationship Mastery™. Graziano Associates is a marketing and promotions firm which helps clients to get the best results from their marketing, branding, client relationships, employee rewards, sales promotion, and trade show performance. Their proprietary trade show analysis helps trade show exhibitors increase leads and sales when they exhibit. Founded in 1992, Graziano Associates is based in Fairfield, CT.