Consona’s Support and Education Organization Announces Highest Customer Satisfaction Scores in History
Customer Satisfaction Levels and Education Download Metrics Attributed to “Proactive Support Through Education” Model.
Indianapolis, IN (Vocus/PRWEB ) May 19, 2009 -- Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that, based on a “proactive support through education” model, the support and education organization has dramatically increased customer satisfaction to its highest ever on a division level with improved product knowledge and access to a dependable support network.
According to Todd Shulte, vice president of support and education for Consona ERP, the support and education organization’s proven model is, in fact, based on the idea of support and education working together: an educated customer is a satisfied customer—and one who requires less support. Customer satisfaction at the Consona ERP operating division level has reached an all-time high, at 92 percent. Consona ERP also is witnessing a positive customer response to its ever-increasing education offerings, with approximately 16,000 course downloads.
“Consona is a recognized leader in support and education, and our metrics continue to underscore this fact,” said Shulte. “While we’re immensely proud of the organization’s success, we also acknowledge that, as a leader, we must continue to improve. The methodologies, technology and channels utilized for software support are rapidly changing, as are our customer demands, so it is our ongoing challenge to stay in front of these trends while maintaining very high standards for customer care.”
Consona’s support and education organization has won a number of awards over the years. The customer support Web portal, Consona Expert, has been named to the Association of Support Professionals’ (ASP) “Ten Best Web Support Sites” list four times, giving the company “Hall of Fame” status for this prestigious honor that showcases excellence in online service and support. For more information, please visit www.consona.com/Services.aspx.
About Consona Corporation:
Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit www.consona.com, e-mail info @ consona.com, or call (888) 8 CONSONA.
Contact:
Mitch Briggs
Consona Corporation
Direct: (317) 249-1620
Mobile: (317) 829-4210
mitch.briggs @ consona.com
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