Indianapolis, IN (Vocus/PRWEB) March 28, 2011
Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the general availability of Consona Knowledge Management Version 8.0 (KM v8.0). Beyond a knowledge management analytics feature set powered by QlikView technology and delivered in October 2009, KM v8.0 is the first true Consona release of the knowledge management software technology acquired from KNOVA Software in 2007. Three years in the making, KM v8.0 demonstrates exponential performance and stability improvements, due in part to working with some of the world’s largest high tech product support organizations to identify quality improvements affecting both the administrative and end user experiences, as well as in part to implementing a completely redesigned architecture.
KM v8.0 also includes more than 40 new features—also customer-driven—that focus on enhancing usability for administrators and knowledge authors/editors; provide better tools for the internationalization of knowledge content; and further support the solution’s alignment with KCS(SM) best practices.
“Consona started from the inside,” said Mitch Kramer, senior vice president and senior consultant for Patricia Seybold Group who published four in-depth evaluations of the product and its predecessors going back to 2003. “Version 8.0 has a new architecture. Recognizing fundamental design issues and understanding the requirements of Consona’s high-tech customers for performance and scalability under complex workloads, the firm’s engineers reorganized application components and redesigned and rebuilt the interfaces and mechanisms for process communication and data access. The results? The benefits? Version 8.0’s new architecture demonstrates stunningly improved performance and scalability. Not an exaggeration. Really, and the key word is ‘demonstrates.’”
Fifteen customers helped Consona benchmark the performance and scalability of the new architecture and provided their knowledge, search, and user interface (UI) resources, which were deployed on multiple versions of Consona Knowledge Management within Consona’s test labs.
Next, a series of benchmark tests were conducted. Here’s just a hint of the results. Utilizing large and complex data sets from actual customers to simulate a real world environment, activities such as document creation and modification, author assignment and role management, user/role administration, and agent and self-service search improved performance by a factor of 30.
Kramer added, “Consona has brought performance and scalability to the KM based customer service discussion. They should become critical factors in every KM software selection.”
“One of Consona’s long-standing operating principles is to build our solutions based on customer feedback,” said Tim Hines, vice president of product management for Consona’s CRM products. “We’ve not veered from these guidelines for three years, working on making this solution sing for our customers and relying on the insightful feedback of leading companies. I’m thrilled to deliver this upgrade to our customers, and even more thrilled with how well this product is positioned to take on rapid feature development in the coming years, making it the world’s most scalable, high performance and feature-rich knowledge management software application for high tech and complex service and support organizations.”
Key changes to the solution’s architecture include:
New features in v8.0 include:
About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit http://www.consona.com, e-mail info(at)consona(dot)com, or call (888) 8 CONSONA.
D: (317) 249-1620
M: (317) 829-4210
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