San Diego, CA (PRWEB) May 23, 2014
DeathCertificates.us.org is set to launch a new channel for customer service complaint resolution using social media, the company announced yesterday.
“In this day and age, consumers want convenience when dealing with issues,” a DeathCertificates.us.org spokesman said. “This means that simply having phone or live chat is not enough. Social media is quickly becoming the most common way for people to communicate with companies they trust.”
With mobile capability a popular option for DeathCertificates.us.org customers, social media is often more easily accessible than finding the phone number, copying it down, and calling customer service, he said.
“Whether it's on Facebook or Twitter, consumers feel that voicing a concern on a public forum leads to a more immediate and positive response,” he said. “Our customer service standards are among the highest in the industry no matter how they contact us, so moving those procedures over to social media is a natural progression for us.”
The company will have a dedicated staff that will monitor all social media accounts for customer interaction opportunities, he said.
“Our most popular accounts are on Twitter, Facebook, Pinterest, and our blog,” he said. “So concerns, complaints, questions, or even a comment on a blog post will receive priority attention.”
DeathCertificates.us.org is the top online resource for accessing death and obituary records in the United States. With over thousands of records to search through, DeathCertificates.us.org makes finding any death record simple and efficient. Visit DeathCertificates.us.org today to chat with a live representative, call 1-855-674-7444, or email manager[at]DeathCertificates(dot)us(dot)org with any questions or concerns.