Rockville, MD (PRWEB) August 23, 2011
3CLogic, the leader in cloud based contact centers, announced today a three-point incentives program called “Cloud Switch”, to motivate customers to switch from the Five9 platform they are currently using over to 3CLogic’s Call Center Service deployed on Amazon Web Services (AWS). This three-point incentives promotion will be running throughout the month of September, ending on September 30th, 2011.
3CLogic provides a unique cloud based contact center platform built on its Virtual Telephony Applications Grid (V-TAG) architecture. Based on distributed computing, V-TAG achieves major performance and efficiency gains over traditional client-server approaches. Integrated with comprehensive analytics and reporting tools, 3CLogic lets contact centers analyze campaign and agent performance for greater efficiency gains and business productivity. 3CLogic delivers solutions that are integrated with existing Customer Relationship Management (CRM) programs, which allows customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt on-demand software for customer interaction.
The incentives announced under the “Cloud Switch” program include:
1. Software “trade-In” pricing: For a limited time, 3CLogic is offering qualified users of the Five9 system the one-time ability to switch to 3CLogic and pay half of the monthly software fees they currently pay to Five9. For a 50 seat call center this could easily result in a savings of $32,500 in software fees on an annual basis.
2. Half-price CRM Integration: 3CLogic is offering new customers under the “Cloud Switch,” program a 50% discount on customization services that may be required for integration with their existing Customer Relationship Management (CRM) software such as Salesforce.com and Microsoft Dynamics. This incentive will help customers in making the switch to 3CLogic transparent and cost-effective, while upgrading them to a new, up-to-date model that can serve as the technological foundation for years to come.
3. Free, discounted training: With “Cloud Switch,” customers will receive a 50% discount on agent and supervisor training. These are live training sessions conducted by 3CLogic Certified Personnel. Additionally, customers will have free access to e-training modules. Customer sites with more than 50 users should contact 3CLogic for a tailored, on-site training course on the customer’s site.
“Even before today’s announcement, 3CLogic believed that it offered a range of features and functions that out-performed other products in its class – including being the only call center platform deployed on Amazon Cloud – at a price point far less than competing systems,” said Ramana Reddy, Director of Client Services at 3CLogic. He continued, “With these incentives in place, it would be hard to justify sticking with Five9 now that something this powerful – coupled with extraordinary support and service – is available.”
Some terms and conditions apply to these offers, and prospective users will be asked to provide proof of their current monthly payments. Users of other software platforms should visit http://www.3clogic.com to request more details on this limited-time offer.
Pricing and Availability
The 3CLogic Cloud Based Contact Center service is available immediately under the “Cloud Switch” program by calling 1-800-350-8656 and talking to a Cloud Switch Specialist. A detailed video demonstration of the software can be viewed at http://www.3clogic.com/demos. On average, 3CLogic is priced significantly lower than comparably-configured competitive offerings along with the widest range of pricing and licensing terms. For example, some of the starter packages from 3CLogic start as low as $995 and include a comprehensive suite of call center features. Offer ends on September 30th, 2011.
3CLogic, headquartered in Rockville, Maryland, is a leading provider of social media applications for interactive e-commerce transactions as well as hosted VoIP call center solutions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic’s Inbound Cloud Call Center and Hosted Predictive Dialer features, combined with their cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.
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