Dallas, TX (PRWEB) May 15, 2014
Fonality, the innovative provider of business phone systems and integrated communications solutions designed to reduce the friction that slows business momentum, today announced that it has been issued a U.S. patent for the centralized presence management of local and remote users used in its popular Heads Up Display application.
“Hire the best, not the closest. With workers demanding more flexibility than ever before, many companies are starting to realize that work no longer needs to be restricted to a single geographic location,” said David Scult, CEO of Fonality. “Fonality’s presence management helps businesses adapt to today’s post-cubicle world and empowers the distributed workforce with a seamless experience – no matter their location.”
Historically, business phone system vendors only monitored on-site phone availability – whether or not someone was on their phone. But Fonality’s expanded presence management technology, built into its Heads Up Display, allows business managers to see if employees are at their computers, on their desk phone, mobile phone, on a conference call, taking a call center queue call, or doing something else – regardless of whether or not they are in the “main office” or working remotely.
Fonality’s presence management also allows businesses to set custom permissions to control how presence information is shared throughout a company. Not everyone has to see that the CEO is taking calls from his or her mobile phone. By organizing users into groups, companies can set group-based permissions to help minimize interruptions and and streamline collaboration within teams, departments, or branches.
Fonality’s presence management technology is available as a built-in feature of the company’s popular Heads Up Display tool. Heads Up Display, commonly referred to as HUD by Fonality customers, was recognized as a 2014 Product of the Year by INTERNET TELEPHONY Magazine. HUD is a unified dashboard interface that connects users to all their communication tools – including phone, chat, email, SMS and voicemail – in one place. Accessible from any location, the tool can be used in a web browser, on Apple and Android mobile devices, or through Fonality’s desktop application.
“Businesses today need more than a phone system,” said Scult. “With the technology behind this latest patent, Fonality is excited to help businesses grow by providing a unified solution that increases collaboration, boosts productivity, and improves customer service.”
Fonality provides business phone systems and applications for growing companies. More than 25,000 businesses in 99 countries rely on Fonality to help them sell, service, and collaborate. Fonality customers select the deployment, voice connectivity, and payment options that best meet their needs. Every Fonality edition includes unlimited contact center queues for all employees, and is offered with bundles of critical business applications such as HD video collaboration and call recording. For more information, visit http://www.fonality.com or call 877-FONALITY.