Pittsburgh, PA (PRWEB) August 31, 2012
Gillece customers who have feedback to offer or a story to share often contact Gillece Services through phone, email, or mail. They also visit the Gillece Reviews website to submit a review or to read other customers’ reviews. Gillece looks to share feedback with both customers and non-customers alike in seven Pittsburgh area counties where service is provided: Allegheny, Armstrong, Beaver, Butler, Fayette, Washington, and Westmoreland.
In addition to the Gillece Reviews site, a Customer Feedback page was recently created on Gillece.com for personal customer stories. Gillece Reviews features shorter commentary about a customer’s overall experience, while the Customer Feedback page comprises detailed stories as told to Gillece by the customer.
The Customer Feedback page is exclusively dedicated to customer stories, which describe the customer’s experience starting with the problem they experienced at home, to the solution that was provided, until the end result. The page was designed with Gillece customers, Pittsburgh area residents, and other Gillece neighbors in mind. Those customers who contact Gillece to share feedback of their service offer potential stories for the Customer Feedback page, which anyone can visit.
Customers who share their personal experiences contribute to Gillece’s service standards. They also offer valuable opinions for customers on all levels to take into consideration and to learn more about the Gillece process. Gillece aims to provide outstanding customer service, and when positive experiences are shared, those customer service standards are reinforced for all customers, present and future.
When Pittsburgh area customers call Gillece for Service, the first person they speak to is a Customer Service Representative. From there on, customer service is a part of each step of the process, including when a Gillece Technician arrives at the customer’s home. An Operations Specialist contacts the customer to inform them of their technician’s impending arrival once service has been scheduled. Then, the Gillece Technician goes to the customer’s home to review their problem and to provide solutions. They are expected to be friendly, courteous, respectful, and professional. Customer feedback and reviews help to reflect those traits in not only the technician, but in all Gillece employees, as well.
Residents in any of the seven counties that Gillece serves, whether they are a customer or are considering using Gillece for future service, can read stories through Customer Feedback and read or submit a review on Gillece Reviews. These pages can be visited at the following: http://www.gillece.com/customer-feedback and http://www.gillecereviews.com.
For over 30 years, Gillece Services has been the Pittsburgh area’s one-stop-shop for Plumbing, Heating, Cooling, Electrical, Indoor Air Quality, Water Quality, and Waterproofing services – emergency, maintenance, and replacement. Family owned and operated, President Tom Gillece innovated the Gillece “There The Same Day or You Don’t Pay!”* service policy, and “We Keep Your Home Working For You!” customer philosophy.
*Restrictions apply. Call Gillece Services for details.