New Publications Released by MetricNet for HDI 2014

In anticipation of the annual HDI Conference in Orlando, Fl, MetricNet has released two new publications. Each is available for a limited time and will be retired following the Conference in April 2014.

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MetricNet provides Benchmarks & Key Performance Indicators for Service Desks, Call Centers, & Desktop Support.
This HDI exclusive publication provides a comprehensive training tool which can be used throughout all levels of Service and Support.

McLean, VA (PRWEB) February 20, 2014

In anticipation of the annual HDI Conference in Orlando, FL, MetricNet has released two new publications. The first, and most comprehensive MetricNet publication ever released, contains the full Metric of the Month library. The second contains the full length recordings of their top rated webcast series. Each is available for a limited time and will be retired following the Conference in April 2014.

Several years ago, MetricNet began highlighting one Key Performance Indicator for the Service Desk or Desktop Support. They define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause/effect relationships for the metric.

“The purpose is to familiarize industry professionals with the Key Performance Indicators that really matter to support organizations, and to provide actionable insight on how to leverage these KPI’s to improve performance,” said Jeff Rumburg, Managing Partner at MetricNet. “This HDI exclusive publication provides a comprehensive training tool which can be used throughout all levels of Service and Support.”

Attendance for MetricNet’s webcasts is growing year over year. According to a recent report from ON24, the global economic downturn served to accelerate the already rapid migration from live physical events to web-based communications. This, paired with MetricNet’s experience and reputation in the Service and Support industry, explains the rapid growth.

“MetricNet’s free webcasts are one of the primary channels of engagement we have with our clients,” said Jeff Rumburg, Managing Partner at MetricNet. “They have always been very heavy on content and learning, and many of our clients have their entire teams participate.”

Those interested in the new publications can find them on MetricNet’s website. Access is limited to those with a MetricNet membership. Membership is complimentary and requires completion of a short form.

Mr. Rumburg currently serves on HDI’s Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world’s largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.

If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com or e-mail MetricNet at info(at)metricnet(dot)com.

About MetricNet

MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.


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