'We’re beefing up our quality control,' says Charlie Moss, owner of K2 Trophies and Awards. 'We want to be absolutely confident that our customers will be completely satisfied with our products and services.'
Richmond, VA (PRWEB) October 26, 2012
Richmond-based trophy company K2 Trophies & Awards welcomes Tia Hatchett as their new Production Quality Control Manager and Sabrina Stanley as their new Customer Service Quality Control Manager. Both Hatchett and Stanley were promoted from the K2 Trophies staff to fill the need for new management in both Production quality control and customer service. The new positions are part of K2’s continuous effort to improve the quality of their products as well as their customer service. Hatchett has worked in the production department of the company for over five years and Stanley has been with the company for 4 years, most recently as customer service manager.
“We’re beefing up our quality control,” says Charlie Moss, owner of K2 Trophies and Awards. “We want to be absolutely confident that our customers will be completely satisfied with our products and services.”
“I am thrilled to have been promoted to the position of Production QC Manager, and I am looking forward to ensuring that customers receive all the exceptional products that they have come to expect from K2,” says Hatchett.
Stanley also expressed her enthusiasm: “I am just so excited to be able to manage such a wonderful team of customer service representatives. I am looking forward to making sure that customers are getting the best service around, and that K2 continues to make customer service their #1 priority.”
Hatchett will be overseeing the quality control team in the area of production, while Stanley will be managing quality control in customer service. Both are tasked with improving the quality of the K2 Trophies and Awards customer experience.K2 Trophies and Awards already provides customer service representatives to answer questions either online or by phone, and the company offers a money back guarantee policy for those customers who are not satisfied with their order.
Both new managers will be part of the effort to improve upon these policies, as well as others, for K2 Trophies and Awards. Information about contacting customer service, information about products, as well as other customer questions can be addressed on K2's "Policies/FAQ" webpage.
About K2 Trophies and Awards
K2 Trophies and Awards, located in Richmond, Virginia, has been providing trophies, awards, medals, and more since 2002, with the goal of satisfying every customer. With a large variety of trophies and other items in stock, as well as a talented team of trophy builders on hand, K2 Trophies and Awards strives to offer the widest variety of trophies for the best price and the fastest shipping. K2 Trophies and Awards provides an entirely secure and encrypted site, and works hard to ensure that each order is fulfilled to the letter before shipment, so that each customer may have the best trophy-buying experience possible. For more information about K2 Trophies and Awards, visit K2Awards.com.