Edison, NJ (PRWEB) September 20, 2012
RightAnswers, Inc., the #1 provider of knowledge management and self-service solutions, is pleased to announce today that the RightAnswers Unified Knowledge Platform has been named to the list of KMWorld’s Trend-Setting Products for 2012. Knowledge management (KM) practitioners, theorists, analysts, vendors, customers and colleagues at KMWorld Magazine participated in the selection of products whose technology breakthroughs best serve their customers.
The RightAnswers Unified Knowledge Platform is a leading enterprise knowledge management solution designed to improve performance for IT support, customer service and departments across the enterprise that need to create, manage and share knowledge with different user audiences. The Unified Knowledge Platform is a unique combination of software, content and services which, delivered via the cloud or on-premise, allows clients to build a knowledge culture and deliver that knowledge throughout the enterprise to users by combining powerful search, user-friendly interfaces, extensive content and industry-best practices.
Of the companies who made the list, Hugh McKellar, editor and chief of KMWorld Magazine stated, “Each company whose product is listed helped to enhance and define a market critically important to our readership by listening to and working with customers. They all represent a commitment to both innovation and their customers.”
“We are honored to be recognized by KMWorld for having a trend-setting product in knowledge management,” said Jeff Weinstein, president and CEO at RightAnswers. “The changes we’ve implemented in our latest version of the RightAnswers Unified Knowledge Platform have helped our users meet and exceed their knowledge management goals across the enterprise. The award recognizes our continued investment in developing our platform to improve the support organization, and we will continue to strive to offer the best products and services to our customers in 2013 and beyond.”
This is the second consecutive year that RightAnswers, Inc. has been ranked on KMWorld Magazine’s Trend-Setting Products list. This year’s list of Trend-Setting Products is highlighted in the September 2012 issue of KMWorld Magazine.
KMWorld (http://www.kmworld.com) is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 45,000 subscribers about the components and processes - and subsequent success stories - those together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (http://www.infotoday.com).
RightAnswers is the #1 provider of knowledge management and self-service solutions and delivers a cloud-based and/or on-premise enterprise knowledge management platform to optimize customer service and IT support operations. The company’s flagship software – RightAnswers Unified Knowledge Platform – is utilized by hundreds of clients and millions of users around the globe, including commercial enterprises, higher education institutions and government agencies, to support the changes in their IT and businesses. For more information, please visit rightanswers.com.