'Chat has become the support channel of choice for millennials,' said Rumburg. 'Any support organization that ignores this channel is missing a huge opportunity.'
McLean, VA (PRWEB) October 28, 2013
MetricNet, LLC, the leading provider of benchmarks for IT service and support professionals, will present a joint webcast with Bomgar on November 19th. This first-of-its-kind webcast will address Key Success Factors in Chat Implementation.
“This marks the second time MetricNet and Bomgar have teamed up to deliver a webcast to IT service and support professionals,” said Jeff Rumburg, Managing Partner of MetricNet. “Our last webcast with Bomgar was hugely successful, and we want to build on that momentum to bring yet another topic of great importance to the service and support community.”
Bomgar has the #1 enterprise remote support solution in the world, and MetricNet is the #1 provider of benchmarks for IT service and support in the world. In this special webcast, MetricNet and Bomgar have combined their expertise to deliver real-world insights from organizations that have successfully implemented chat.
MetricNet and Bomgar will offer insights on:
- Case Studies on Chat Implementation
- Key Success Factors in Managing Chat
- The Cost and Quality Implications of Chat
- How to Get Started with a Chat Program
“Chat has become the support channel of choice for millennials,” said Rumburg. “Any support organization that ignores this channel is missing a huge opportunity. Support groups that have implemented chat typically enjoy higher levels of customer satisfaction, and lower average costs than those who do not support chat.”
As always, MetricNet’s webcasts are free of charge. Those interested in attending the webcast can register here.
Mr. Rumburg currently serves on HDI's Strategic Advisory Board and has been retained as a service desk and desktop support expert by some of the world's largest corporations, including American Express, Hewlett-Packard, General Motors, and IBM.
If you would like more information about benchmarking your service and support functions, please visit http://www.metricnet.com or e-mail MetricNet at info(at)metricnet(dot)com.
MetricNet is the global leader in IT service and support benchmarking. They are the first, and still the only company to offer downloadable service desk and desktop support benchmarks from their website. With a global benchmarking database of more than 2,400 IT service and support benchmarks, MetricNet has the most comprehensive database of process and performance metrics in the industry.