Denver, CO (PRWEB) March 25, 2014
MilitaryRecordsLookup.com has launched a dedicated team to deal with customers complaints and concerns, the company announced yesterday.
“Our first efforts were to get our site up and running and then set up social media channels,” a MilitaryRecordsLookup.com spokesman said. “Now we need to find ways to iron out any glitches that may have popped up. We know that no launch is perfect, and we are sure there are some problems. By launching a customer complaint team, we can find and address those issues until our system is running perfectly.”
The complaint resolution team will work with customers who have had a problem with the military search system, he said. But they will also look for patterns in the complaints so they can find out what is causing them and have their IT team fix it.
“No matter how much you beta test a system, problems will pop up when you let it out in the wild,” he said. “We know that and expect it. That's why we put this team in place; to nail glitches quickly before they affect a large part of our customer base.”
The complaint resolution team will be available by phone and on the website itself. They will also comb through comments left on social media, he said.
“The team will be fully empowered to help out our customers and take any steps needed to make problems into solutions,” he said. “They are all very experienced customer relations professionals. They will get the job done.”
MilitaryRecordsLookup.com is a public records database that specializes in providing military records to customers in the United States. Find out information such as discharge status, length of service, medals received, and more. Visit MilitaryRecordsLookup.com today to speak with a live representative, call 1-877-661-6437, or email Support(at)MilitaryRecordsLookup(dot)com with any questions or concerns.