MugShots.us.org will reach out to randomly selected current and former customers to ask them about their experience the company.
Denver, CO (PRWEB) June 20, 2014
MugShots.us.org is about to launch a customer service review to find out what customers like and don't like about their current site and products, the company announced yesterday.
“We think that we offer a good service, but we know that there is always room for improvement,” a MugShots.us.org spokesman said. “It's been a while since we revamped our products and services, so it feels like a good time to find out what we can offer customers that we are not offering today.”
MugShots.us.org will reach out to randomly selected current and former customers to ask them about their experience the company, he said. They will be asked to review the site, the report they purchased, and their experiences with the customer service team.
“We want to get honest answers about the good, the bad and the ugly that people experienced with us,” he said. “Until we know how people feel about our site and our service, we don't have any idea what to change or improve.”
MugShots.us.org will modify their site and products based on the results of the review, he said.
“We'll find out what the general consensus is of where we are,” he said. “We know people like our company but we want to make changes that will make people love our company.”
The review is expected to take about a month, he said.
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