Hoboken, NJ and New York City, NY (PRWEB) June 14, 2012
eMazzanti Technologies announces its participation in the New York Enterprise Report Small Business Awards. The Hoboken/NYC-based IT support consultant submitted an entry in International Operations.
The New York Enterprise Report produces an annual awards program honoring the achievements and accomplishments of the 500,000+ small businesses throughout the Tri-State area. The Small Business Awards program is featured throughout a 9-month campaign in The New York Enterprise Report. In its 7th year, the sold out 2006 – 2012 Awards program has an average attendance of 400 people and is referred to as “the networking event of the year.”
Telepresence and Unified Communications Erase Geographical Barriers
No longer is a small provider limited by geography. Video conferencing has replaced expensive in-person sales and support calls and unified communications has condensed faxes, emails, voice mail, IM, etc. to all be consolidated into a single communications stream directly to a single individual. Communications with a customer seldom drops through the cracks.
New Productivity Solutions Aids in International Expansion
Leveraging a new Productivity Monitoring System and video conferencing technology, eMazzanti was able to expand its addressable market to include the entire US, Canada and Europe while still having a single office based in Hoboken, NJ.
The video conferencing capability allowed eMazzanti to work "face-to-face" with the international parent company along with the US satellite branch of several companies that include: an international retail jeweler, European-based abrasives firm, and a worldwide fashion designer based in the UK.
eMazzanti leveraged new technology to create a Productivity Monitoring system to precisely track productivity in terms of customer service and employee engagement regardless of where its clients are located in the world. The unique technology continuously monitors 16 key indicators 24x7 associated with these two critical areas. The data for these two areas are generated from the company’s job ticketing system.
For example, under the customer service area, eMazzanti has real-time monitoring of: customer satisfaction rating trends, open tickets by status, open tickets by tech, open tickets by service type, net change Open/Close ration, tickets resolved by tech, and ticket trends.
Under the employee performance area, eMazzanti tracks hours worked by tech, billable utilization, revenue per month, margins by tech, revenue by tech/month, idle opportunities by tech, sales funnel and vacation time taken.
For each area monitored, eMazzanti has the results continuously displayed as multiple charts and graphs on three 60” monitors strategically located around the office. In fact, one monitor is placed near the main door so employees can see exactly how the firm is doing with its customers first thing in the morning when they arrive for work and the last thing they as they leave. All employees are also reminded of their personal and team contribution on a daily basis.
20% of eMazzanti's Revenue Comes from Overseas Customers
Over the last three years, eMazzanti international sales have skyrocketed because of its ability to communicate and deliver a high level of customer service primarily due to deployment of new collaboration and productivity measurement technology. No longer is a small provider limited by geography.
Employees have doubled in 2011
During the last year, eMazzanti has been able to double its employees to 14 and increase individual productivity because of its new Productivity Monitoring System. Employee retention has been 100% as well.
About eMazzanti Technologies
With a company name that sounds more like a purebred, high-performance sports car than a IT support and consulting firm, eMazzanti Technologies is all about delivering powerful solutions in a variety of outsourced IT services, such as http:// managed printing services, PCI DSS compliance, computer network management, network troubleshooting,business continuity and disaster recovery, green computing, mobile workforce technology, information security, cloud computing, cloud computing services, and business information optimization in the most efficient manner possible. The Hoboken, N.J., firm is located in one of the most densely populated - and competitive - regions in the U.S. It provides business technology consulting services for companies ranging from home offices to multinational corporations in the New York metropolitan area, the United States and throughout the world. For more information contact: Carl Mazzanti 201-360-4400 or emazzanti.net. Twitter: @emazzanti , Facebook: Facebook.com/emazzantitechnologies.