Part of the review will be interviewing their customer service staff and asking them how they think ObituaryLocator.com could be doing better.
San Diego, CA (PRWEB) November 29, 2013
ObituaryLocator.com is about to launch a comprehensive review of their customer service department with a focus on making improvements, the company announced yesterday.
“The goal here is to review what we've done so far and see what can be done better,” an ObituaryLocator.com spokesman said. “We are a relatively new company, but we've been around long enough where we think we have enough data to make a customer service review valuable.”
The review will start with ObituaryLocator.com sending out a survey to all of their existing customers, asking them what they thought of their customer service experience.
“We want to know what they liked about our customer service, and where they think we could have done better,” he said. “Then we can review that data and have a sense of what is working and what isn't.”
The next part of the review will be interviewing their customer service staff and asking them how they think ObituaryLocator.com could be doing better.
“Front-line workers often have the best sense of what makes customers happy and what doesn't,” he said. “By going directly to our own people we may soon learn what we need to change to make customers happy.”
Finally, ObituaryLocator.com will review all of the complaints they have received since their launch in order to find patterns that can be worked on.
“We'll publish the results of our review at the end of December so people know exactly what we are doing to improve our customer service,” he said.
ObituaryLocator.com is the top online resource for accessing death and obituary records in the United States. With over thousands of records to search through, ObituaryLocator.com makes finding any death record simple and efficient. Visit ObituaryLocator.com today to chat with a live representative, call 1-888-234-7218, or email Manager(at)ObituaryLocator(dot)com with any questions or concerns.