San Francisco, California (PRWEB) February 28, 2014
The global market for outsourced customer care services is expected to reach USD 84.73 billion by 2020, according to a new study by Grand View Research, Inc. Transition towards host based or cloud based services is expected to benefit small and medium businesses (SMBs) and aid in penetrating emerging markets. High demand for mobility has resulted in the need for optimizing mobile customer care, which is expected to have a positive impact on the market over the next six years.
Growing demand for non-voice channels and other modes of interaction have been fueling need for multi-channel solution development. Focus on social customer care channels among others is expected to present sizable engagement opportunities for revenue generation to market participants. The need to ensure that data privacy and security concerns among end users are mitigated is expected to be essential for driving adoption of host based customer care (e.g. home agents).
The report “Outsourced Customer Care Services Market Analysis And Segment Forecasts To 2020,” is available now to Grand View Research customers and can also be purchased directly at http://www.grandviewresearch.com/industry-analysis/outsourced-customer-care-services-market.
Further Key findings from the study suggest:
Direct link for sample request of this report - http://www.grandviewresearch.com/industry-analysis/outsourced-customer-care-services-market.
For the purpose of this study, Grand View Research has segmented the global outsourced customer care services market on the basis of service activity and region:
Browse all Technology Market Research Reports at http://www.grandviewresearch.com/industry/technology.
About Grand View Research
Grand View Research, Inc. is a market research and consulting company that provides off-the-shelf, customized research reports and consulting services. To help clients make informed business decisions, we offer market intelligence studies ensuring relevant and fact-based research across a range of industries, from technology to chemicals, materials and energy. With a deep-seated understanding of varied business environments, Grand View Research provides strategic objective insights. For more information, visit http://www.grandviewresearch.com
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