Herndon, VA (PRWEB) December 18, 2012
Parature, a global leader in cloud-based customer service software, announced today its impressive lineup of keynote speakers at its users conference, ParaFest 2013, which will be held March 4 – 6, 2013 at the Hard Rock Hotel and Casino, Las Vegas. The conference will allow Parature customers from around the world and across major industries to gain invaluable knowledge from experts and thought leaders about cloud-based multi-channel customer service, while networking with colleagues and peers, and receiving hands-on product training.
The 2013 Parature users conference provides insight into current multi-channel customer service and support best practices, upcoming industry trends, beneficial integrations, and Parature's vision for the future of its products and customer service. Keynote speakers include:
In addition to these individual speakers, Zappos Insights, a company dedicated to helping businesses with their customer service cultures will also be running several key sessions at ParaFest ‘13. Zappos Insights is a subsidiary of Zappos, a leading online shopping outlet that is known for its superior customer service. Top business leaders, managers and entrepreneurs from global companies use Zappos Insights training to discover how a workplace can help people grow, inspire amazing service, and ultimately drive revenue.
“We are excited to have this exemplary group of professionals participating as keynote speakers at ParaFest ’13,” said Parature Co-founder and Chairman Duke Chung. “Their knowledge as entrepreneurs, executives and industry experts from such renowned organizations will be an invaluable asset to the customers, partners, employees and other industry experts that will attend this event.”
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support approximately 55 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries. Parature is among the 2012 Deloitte Technology Fast 500 and is the recipient of numerous product, technology, and leadership awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies, including IBM, Ask.com, EPA, Tagged, Evernote and Threadless. Parature is headquartered in Herndon, Virginia. For more information, visit http://www.parature.com, follow @parature on Twitter, or like us on Facebook at facebook.com/parature.