SAN DIEGO, CA (PRWEB) July 05, 2013
Police.us.org is starting a major review of their current customer service policies in response to customer demand, the company announced yesterday.
“We've realized that there are some problems with our customer service standards that we need to review,” a Police.us.org spokesman said. “The industry is changing, and our customer service standards need to reflect that.”
The Police.us.org spokesman said that while the company still has highly rated customers service standards, there have been some additional complaints from customers lately and they feel the review will help them solve those challenges before they have a negative effect on the organization.
“What people expect from customer service is changing,” the Police.us.org spokesman said. “We need to react to that. We've always been proud of our customer service, so if problems are popping up it just makes sense for us to review that situation.”
Some points the company is considering in the review include expanding their social media presence and using their blog, PoliceBlog.us.org to communicate with customers more effectively.
“We may also update our training program for our customer service representatives at Police.us.org,” he said. “This is going to be a very comprehensive review, and no decisions will be made until we know exactly what we have to do to close the gap.”
The review is expected to take roughly four weeks to complete.
“We plan on having more news about our new customer service initiatives next month,” he said.
Police.us.org provides consumers with access to police reports and warrant searches across North America. With an extensive database of public records, consumers are able to look up the criminal history, police convictions, sex offender status and more, with just a simple search. Visit Police.us.org to chat with a live representative, call 1-877-851-0959, or email Manager(at)Police(dot)us(dot)org with any questions or concerns.