Chicago, IL (PRWEB) March 14, 2014
PropertyHistory.us.org is launching a major expansion of their customer service department in order to make sure legitimate customer complaints are dealt with quickly and fairly, the company announced yesterday.
“We have always been dedicated to customer service, and the heart of customer service is handing legitimate questions, concerns, and complaints well,” a PropertyHistory.us.org spokesman said. “We've done a fairly good job of that in the past, but we want to do better. That is why we decided this was the time to expand our team.”
PropertyHistory.us.org will have more people working their phone banks, hire more online customer service personnel, and actively seek out customers with legitimate questions or concerns, he said.
“Not everyone who has a legitimate complaint will come directly to us,” he said. “Many will simply post their complaints on their blogs or on complaint sites. We are going to find those people and reach out to them. We understand that some people don't like calling up customer service, so our customer service people need to reach out to them directly. We want every customer to be happy with our service.”
"PropertyHistory.us.org will also offer a more in-depth training program to their customer service staff," he said.
“The first way to improve customer service is to hire more people,” he said. “The second way is to offer the people working for us better training in how to handle legitimate complaints,” he said.
PropertyHistory.us.org allows consumers to look up the value of any home on or off the market. View property records like foreclosures, flood damage, previous owners, current market value and more. Get more information about a current residence or a property you are interested in purchasing with this large property database. Visit PropertyHistory.us.org to chat with a live representative, call 1-866-605-0311, or email Manager(at)PropertyHistory(dot)us(dot)org with any questions or concerns.