San Diego, CA (PRWEB) March 20, 2014
RecordAccount.com is launching a major company overhaul in response to a start of the year corporate review, the company said yesterday.
“We said back in January that we were going to look closely at our company and find ways that we can improve our products and services,” a RecordAccount.com spokesman said. “We've finished that annual review and pinpointed places where we can do better. Now is the time to make those potential improvements a reality.”
RecordAccount.com will improve in several ways, he said, starting with making their reports easier for consumers to understand.
“Our customer service staff told us that they spend more time explaining what the jargon in our reports means than on any other type of phone call,” he said. “This tells us that we need to rewrite our reports so that they are in plain English that anyone can understand.”
RecordAccount.com will also be adding additional customer service staff, he said.
“We want to reduce the amount of time people are kept on hold when they contact us with a question or concern,” he said. “We believe this will go a long way towards growing customer satisfaction.”
Finally, RecordAccount.com will simplify their public documents record search engine, he said.
“Some people were confused by the information we were asking for and unsure how to reply to our questions,” he said. “This leads us to believe that making the search engine easier to use is a top priority for us.”
RecordAccount.com was created to serve the needs of consumers across North America searching for public records. With thousands of requests processed each day, RecordAccount.com continues to grow as a reputable customer service resource. Visit RecordAccount.com to chat with a live representative, call 1-877-888-0889, or email Manager(at)RecordAccount(dot)com with any questions or concerns.