TrendSource to Host AEP Secret Shop Compliance Webinar for Healthcare Insurers on August 7

The Medicare Secret Shopper Compliance webinar will be taking place on Wednesday, August 7th at 11:00am PDT and is open to all healthcare insurance providers.

  • Share on TwitterShare on FacebookShare on Google+Share on LinkedInShare on PinterestEmail a friend
TrendSource Square Logo

Secret Shopper Compliance Programs

(PRWEB) August 07, 2013

TrendSource, provider of Secret Shopper Compliance Audit Programs, is hosting a one-time AEP (Annual Enrollment Period) Secret Shop Compliance webinar that will focus on this year’s open enrollment period, which will be taking place from October 15 – December 7.

Who should attend this webinar?

1.    Those who do not have a secret shop program for AEP

2.    Those who would like to review all available options for a secret shop program

3.    Those who want to understand CMS’s secret shop activities during AEP

Why attend?

According to the CMS website (Centers for Medicare & Medicaid Services), insurance providers were fined over $3.3 million in noncompliance penalties and three providers were terminated from the program in 2012. Thus far in 2013, three providers have been suspended from selling supplemental coverage and $425,000 in fines have been issued, and this year's open enrollment period hasn't even started yet!

Topics to be discussed:

  •     Secret shops that have been conducted by CMS during previous AEP seasons

        o     Types of shops

        o     Number of shops

  •     Design of an effective secret shop monitoring program
  •     Utilizing insights and reports to drive compliance and eliminate deficiencies

When: Wednesday, August 7th at 11:00am PDT time. All webinar attendees will receive a recording of the complete session.

To attend the webinar, contact Mike Linck, Director of Sales for TrendSource, via email at or by phone at 619-718-7467 ext. 131.

About TrendSource, Inc.

TrendSource executes seasonal and yearlong Compliance Secret Shop Programs, providing ongoing feedback to safeguard corporate integrity and remain compliant with the guidelines set forth by the Centers for Medicare & Medicaid Services (CMS). TrendSource’s suite of marketing surveillance services includes monitoring of the following marketing functions:

  •     TTY/TTD and Foreign Language Interpreter Services
  •     One-on-One Appointments
  •     Formal Marketing Events
  •     Informal Marketing/Kiosk Events
  •     Educational Events
  •     Call Center Performance

About AEP and Supplemental Income Opportunities for Seniors (55+)

Annual Enrollment Period (AEP) provides thousands of eligible seniors (55+) the opportunity to earn extra income by participating in Medicare Marketing Surveillance Programs conducted for insurance companies. These Field Agents (secret shoppers) remain instrumental in helping healthcare companies detect prohibited activities by their sales representatives. Learn more about how to become a Field Agent at .


Follow us on: Contact's Google Plus