San Francisco Based ServiceSource Chooses Liverpool for Expansion in the UK

• ShareThis Email PDF Print

The Agency, TMP, and the North of England Team in the USA will continue to work closely with the ServiceSource to support their move to the region.

Atlanta, GA (Vocus) August 9, 2010 - The privately-

owned company, which was founded in San Francisco in 1999 and employs 1,300 people worldwide, is focused on partnering with technology, healthcare and life sciences clients, to drive up service revenue and customer satisfaction from maintenance, support and subscription contracts.

ServiceSource has over eighty client engagements worldwide, including Adobe, Alcatel-Lucent, GE Healthcare, Hitachi Data Systems, Pitney Bowes and Tandberg.

ServiceSource, which already has a European Service Centre in Dublin, chose Liverpool over other locations following a European-wide search. Liverpool was chosen due to its availability of skilled multi-lingual graduates with technical selling skills, in addition to thriving city centre and state of the art business infrastructure. The Northwest Regional Development Agency (NWDA), and The Mersey Partnership (TMP) have been working closely with ServiceSource since June 2008. The investment, worth circa £35million to the Liverpool City Region will initially locate in The Plaza.

Steven Broomhead, Chief Executive of the NWDA, said:

“This is a significant investment in the Liverpool city region and one that further demonstrates the city’s growing reputation as an international business location, particularly in the current economic climate. As a high growth company, ServiceSource will make a vital contribution to the local and regional economy, creating 258 new graduate jobs, helping to ensure that the city retains and attracts young talent.

“The Agency, TMP, and the North of England Team in the USA will continue to work closely with the ServiceSource to support their move to the region.”

Lorraine Rogers, Chief Executive of The Mersey Partnership (TMP) said:

“ServiceSource has chosen Liverpool as their second European Service Centre. This significant investment by the global leader in Service Revenue Performance solutions underlines the strength of the Liverpool City Region offer of a highly skilled graduate talent pool and competitive cost base and further strengthens our Knowledge Economy credentials.”

Crosbie Burns, Executive Vice President and Managing Director of ServiceSource EMEA said:

“The rapidly evolving global market, as well as Liverpool’s proximity to our European customer base, made it a great choice for our operational expansion. The Liverpool service centre will help us to expand our footprint in the UK and pan-European markets, while leveraging a rich and energetic workforce and allowing us to maintain the performance oriented, collaborative company culture that ServiceSource is known for.”

The North England Inward Investment Agency (NOE) is a British Government-funded consultancy and UK-based inward investment agency whose role is to advise and assist North American companies considering UK/European expansion. Our services are free and confidential and include the provision of information on a wide range of important issues such as: market feasibility studies, business plan support, site selection, potential procurement of financial assistance/public grants, taxation issues, work-force training and recruitment, supply chain opportunities, skills availability, labor costs and regulations, market data, links and collaborations with universities, introductions to key professional services and regulation advice. For more information, please visit http://www.northengland.com

The Northwest Regional Development Agency works to deliver economic success in England’s Northwest by building the competitiveness of its businesses, people and places. Utilizing our technical expertise and strategic influence, we help the region’s 250,000+ businesses to develop and grow, as well as supporting international trade and encouraging inward investment. For further information visit http://www.nwda.co.uk

ServiceSource is the service revenue performance company. We partner with technology, healthcare, and life sciences companies to maximize maintenance, support, and subscription revenue while optimizing customer loyalty. We increase contract renewal rates for clients on average by 10—25 percentage points – and in some cases by up to 40 points. These dramatic results are achieved via a purpose-built service revenue solution, including a suite of cloud applications and managed services built on a proprietary technology platform, which combines the industry’s most robust data management engine and a unique service revenue master, leveraging our deep knowledgebase of benchmarks and best practices. Our solution delivers proven results through a 100% pay-for-performance business model that enables a success-driven, shared-risk partnership. Headquartered in San Francisco, ServiceSource has $5 billion in service revenue under management. For more information on ServiceSource, visit http://www.servicesource.com

# # #

Share: