Advice Interactive Chooses Shout About Us to Bring Efficient, Custom Response to Online Reviews to Brands and Local Businesses

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Game-changing ReviewNavigator platform combines EZ Response™ single-dashboard response to all major review sites with ResponseScribe for professionally crafted custom responses, to deepen customer engagement.

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The approach Shout About Us is taking with reviews response is exactly the kind of ahead-of-the-curve solution our clients expect from us, and we are delighted to be able to bring it to them.

Shout About Us today announced its ReviewNavigator software has been selected by full-service digital marketing agency Advice Interactive Group to bring the power of personalized, intelligent management of online customer reviews to Advice’s brand and local business clients. The agreement includes Shout About Us’ EZ Response™ patent-pending technology for single-dashboard response to all major review sites and an award-winning mobile app for on-the-go business owners.

The integration gives Advice’s clients access to the most advanced technology available for managing and responding to online customer reviews. The Shout About Us platform combines authentic human response by experienced professionals with the intelligence and efficiency provided by artificial intelligence, resulting in a highly satisfying customer experience.

“Online reviews give brands and local businesses a tremendous opportunity to engage with customers and prospects and grow a loyal customer base,” said Griff Emery, CEO and founder, Shout About Us. “We’ve made it our mission to advance response technology in a way that delivers a customer experience that is at the nexus of digital innovation and human interaction. We are excited to be working with Advice Interactive to bring this capability to its clients.”

“As our clients lean toward increasingly sophisticated digital marketing initiatives to keep up with changing consumer behaviors, we are committed to bringing them the cutting-edge tools that will help drive their success,” said Bernadette Coleman, CEO of Advice Interactive Group. "The approach Shout About Us is taking with reviews response is exactly the kind of ahead-of-the-curve solution our clients expect from us, and we are delighted to be able to bring it to them.”

Advice’s clients will benefit from the integration in a number of ways, including:

  • Efficient response to all online reviews across more than 50 review sites from the EZ Response central dashboard enables a business owner to easily communicate with key customers who can become influential brand advocates.
  • ResponseScribe do-it-for-you solution that provides authentic responses by experienced response professionals, trained in each business’ unique brand voice, resulting in deeper customer engagement.
  • Response Bot develops artificial intelligence from reviews, context, location, industry, and more to deliver business intelligence and suggested responses to maximize each customer interaction.

“We’ve been hearing a lot this year about the promise of AI, machine learning and bots for better customer interactions,” said Abid Chaudhry, senior director of industry strategy and insight. “The Shout About Us solution that Advice Interactive clients will have access to is an interesting blend of human customer support paired with technology. It is a prime example of how some of the most sophisticated technologies and strategies are being brought to the local marketing arena and into the hands of local businesses.”

The integration with Advice is one of the first since Shout About Us introduced the private-label version of its ReviewNavigator software for digital marketing agencies, media companies and other resellers that serve the marketing needs of local businesses. Agency and reseller partners can easily integrate ReviewNavigator into their suite of services or ERP dashboard. More information about the private-label review management solution and Shout About Us’ agency and reseller programs is available at http://www.shoutaboutus.com/page/agencies.

About Advice Interactive Group

Advice Interactive Group (Advice) is a full-service digital marketing agency with proprietary local search technologies. More than 300,000 businesses around the world use Advice's digital presence management software to take control of their data, keep their location information up to date and optimize and syndicate their business profiles across the web. This, in turn, drives face-to-face and digital interactions, intended to boost customer engagement, build audiences and increase sales, through an all-inclusive, white-labelled, SaaS-based dashboard and marketing platform. Based in the Dallas/ Fort Worth area, with more than 70 employees, Advice has been recognized in the SMU COX Dallas 100 (2015), is a three-time Inc. 500 Company and most recently picked up a Web Marketing Association Internet Advertising Competition Award (2015).

About Shout About Us

Shout About Us (@ShoutAboutUsHQ) offers enterprise and private-label reputation management solutions for agencies, media companies, resellers and multi-location brands. The Shout About Us platform is a turnkey solution for generating, listening to and responding to online reviews on today’s most influential review sites. The company’s ReviewNavigator software includes EZ Response™ patent-pending technology for single-dashboard response to all major review sites and an award-winning mobile app for on-the-go business owners. Shout About Us’ premium ResponseScribe service features a dedicated, trained customer service agent who will respond to all positive and negative reviews in a business’ unique voice. Visit http://www.shoutaboutus.com to learn more about Shout About Us and its reputation management solutions.

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Eileen Pacheco
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