Singapore (PRWEB) June 29, 2013
Singapore Service Academy just launched 11 new Country Service Academies' websites which gives more than half the world's population (4 out of 7 billion) access to a "Creating Your World Class Culture Of Service Excellence Framework" & Training Methodology.
This is a great opportunity for some of the world's most populous countries to start Creating their World Class Culture Of Service Excellence and enhance their Service Excellence and Customer Service Standards. This framework and methodology is exceptionally simple yet sophisticated for both government and private organizations.
The websites include the China Service Academy, India Service Academy, Russia Service Academy, United States Service Academy, Brazil Service Academy, Indonesia Service Academy, Japan Service Academy, Malaysia Service Academy, Nigeria Service Academy, Pakistan Service Academy and Bangladesh Service Academy.
This framework and methodology consists of 23 fully customizable world class initiatives, including customer service training, service excellence seminars, keynotes and workshops. It is further supported with more than 10 years of experience and global insights from top notch organizations like Disney, The Ritz Carlton, Apple, Zappos, Starbucks etc. The Singapore Service Academy has achieved phenomenal results with their local clients, benefiting more than 11,000 people thus far.
The upcoming Public Programs run in Singapore by the Singapore Service Academy are also listed clearly on the websites and they welcome participants to come and enjoy their world class delivery, insights and hospitality. Thereafter, to bring back the knowledge to influence more in their own countries.
There is also a Global Service News and Article Aggregator which showcases the latest and greatest in Service, providing valuable knowledge and know-how to organizations around the world.
Other upcoming Service Tools include a Measuring Your Customers’ Experience Technology which enables organizations to accurately measure their Customers’ Experience, getting Real Feedback in Real Time from Real Customers (also incorporating Social Media and data analytics).
With the intelligence gained, organizations can accurately design their Service Strategy and Roadmap to further improve and innovate their value propositions. Furthermore, organizations can show Return on Investment (ROI) by re-measuring their Customers’ Experience after a specified time frame.
One of the key objectives of these websites is to connect with people on the ground, and give aspiring local organizations and individuals the opportunity to take the lead and set up their respective Country's Service Academy by partnering with the Singapore Service Academy.
With the Singapore Service Academy's framework, methodology and years of expertise, local partners can hit the ground running, making a tremendous impact on the local ecosystem, assisting organizations to quickly make a real difference to their customers and stakeholders.
Manoj Sharma, the Founder & Chief Facilitator of the Singapore Service Academy says:
"We're really excited that through these websites, we can connect and add value towards a huge global marketplace. We're also looking forward to having esteemed partners around the world collaborate with us to bring the 'Creating Your World Class Culture Of Service Excellence Framework' and methodology to a global audience.
"We've been successful on the local front and would like to push the boundaries and make a bigger contribution to the world. The concepts of Customer Service and Service Excellence have been confused and muddled for some time now. Its time to re-look Service in a more sophisticated and mature way and we strongly believe that our framework and methodology will make the world a much better place of Service for all of humanity.
Also, by partnering with locals, we can further incorporate their cultural and best practices into our framework and methodology, enhancing the value proposition to everyone we touch. Ultimately, we want to form a global network and community where we can be in 'Service To Humanity', by learning, cross-pollinating and Creating World Class Cultures Of Service Excellence in every country we are in."