Spenco Earns ‘Best Customer Service’ Award

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LiveHelpNow recognition embodies Spenco’s dedication to customer service.

Spenco has earned a Best Customer Service award for the month of March.

Spenco has earned a Best Customer Service award for the month of March.

Our footwear and foot care products are best in class, but Spenco’s customer service really sets us apart from our competition.

Reaffirming Spenco Medical Corporation’s unparalleled commitment to customer service, the company earned a Best Customer Service award for the month of March. The award came from LiveHelpNow, the company’s third-party customer service “live chat” provider on Spenco.com.

The feature allows Spenco representatives to interface with customers visiting the website who have questions about the variety of footwear and foot care products available for purchase.

The Spenco website had more than 20,000 visitors in March. The company answered more than 250 questions via live chat, such as: “What are the best insoles for flat and wide feet, used for heavy weightlifting?”

“We couldn’t be more proud or ask for a better team,” said Donna Collier, Spenco customer service manager. “They do their best every day not just to meet, but to exceed customer expectations, and our customer satisfaction reflects that.”

The award is based on a monthly ranking that measures the top companies providing exceptional customer service. The metric score is calculated through a formula based on a combination of 12 criteria in the following categories:

  • Customer survey results
  • Resolution rates
  • Operator effectiveness
  • Proactive service

“Our footwear and foot care products are best in class, but Spenco’s customer service really sets us apart from our competition,” said Jeff Antonioli, Spenco’s vice president of sales and marketing. “All of us at Spenco take great pride in ensuring our customers, who are both retailers and end consumers, are completely satisfied.”

For more information on Spenco or its products, visit spenco.com.

Spenco Medical Corporation
Spenco, a leading producer of high quality insoles and foot care products, helps people everywhere achieve its motto of Love Your Feet®. Based in Waco, Texas, Spenco provides the most advanced sports medicine and first aid products available, as well as a line of premium shoes for men and women. Founded in 1967 by renowned foot care specialist Dr. Wayman Spence, Spenco earns consumer trust in its products by focusing on superior customer service to distinguish itself in the outdoor, sports, foot care and medical markets. Spenco Total Support® Insoles carry the American Podiatric Medical Association seal of acceptance. Learn more about Spenco products by visiting spenco.com or calling 800-877-3626.

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Jenna Higgins Rose
@SpencoMedical
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