Syclo Mobile Field Service Product, Resulting from Co-innovation with SAP, Selected by Medical System Supplier

The Newly Released Syclo SMART Service Manager for use with SAP® CRM helps remote workers deliver high-quality service

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Techs show up prepared with views into customer entitlements, equipment installations and customer service and contract histories.

This new product offering, resulting from the co-innovation agreement between SAP and Syclo, will enable SAP CRM customers to complete the last mile of automating field service management process

Hoffman Estates, IL (PRWEB) December 9, 2009

Today, Syclo , a market leader in mobile enterprise platforms and applications, announced the availability of a second mobile product resulting from its co-innovation relationship with SAP AG. The new product, SMART Service Manager , was recently selected by a major medical system supplier to hospitals worldwide, to connect their 400 field service technicians to the SAP® Customer Relationship Management (SAP CRM) application. The technicians, who maintain customer-owned medication and supply management assets, will use SMART to view, capture and update real time SAP CRM-based customer account, equipment and service order data in the field for enhanced customer service, productivity and profitability.

“This new product offering, resulting from the co-innovation agreement between SAP and Syclo, will enable SAP CRM customers to complete the last mile of automating field service management process,” said Jujhar Singh, senior vice president, CRM Solution Management and Global Strategy, SAP. “By enabling field service engineers to receive and respond to high-priority service orders in real time, service organizations can gain significant productivity while increasing their SLA-compliance rate, thereby increasing customer satisfaction and retention.”

Syclo developed the SMART Service Manager application as part of its co-innovation agreement with SAP, through which the companies are collaborating to deliver mobile applications that enable maintenance and service technicians access to SAP Business Suite software from a broad range of devices regardless of connectivity. The companies are specifically aligning product roadmaps, solution specifications, development efforts, testing, and support. SMART Service Manager is also an SAP-endorsed business solution. Solutions endorsed by SAP are complementary to SAP software offerings, developed in accordance with SAP development guidelines, and provide additional choices and flexibility for businesses running SAP applications.

SMART Service Manager allows field service technicians to utilize intuitive action-driven workflow and, in turn, work more efficiently in the field with complete, up-to-the-minute customer history, equipment, contract and service information. Technicians can paperlessly capture data at the point of performance for more accurate records, reporting and scheduling.

“We wanted to develop a mobile field service solution in alignment with SAP CRM that would offer customers prebuilt, industry-rich capabilities,” said Rich Padula, Syclo President and CEO. “Our goal was to help companies deploy mobile faster and reap immediate benefits like lowered mean-time-to-repair, increased workforce productivity, higher revenue opportunities and enhanced customer satisfaction.”

For more information and video, visit http://sap.syclo.com/service_manager.php

About Syclo
Since 1995, Syclo has helped over 750 companies streamline workflow and improve productivity with its innovative mobile solutions and first-in-class execution expertise. Syclo delivers quick ROI by offering rapidly deployable mobile software applications built on a 100% configurable mobile Agentry™ platform. Syclo's SMART Mobile Suite includes prepackaged and preintegrated applications for the fastest path to extend enterprise systems to field workforces. Unlike other mobile solutions, Syclo simplifies enterprise wide deployments with a leading strategic architecture for one or more mobile applications, letting you concentrate on business processes. Syclo also sets the standard for adapting to rapid change. For more information, visit http://www.syclo.com, or email info(at)syclo(dot)com.

SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.
All other product and service names mentioned are the trademarks of their respective companies.

SAP Forward-looking Statement
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

For more information, press only:
Joe Granda, Syclo, +1 (847) 713-9134, joe(dot)granda(at)syclo(dot)com, CDT

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