The complaint resolution board will work hand-in-hand with the regular WhitePages.us.org customer service team.
Denver, CO (PRWEB) April 04, 2014
WhitePages.us.org is finalizing their telephone number and reverse lookup search service website launch by creating a complaint resolution board, the company announced yesterday.
“We are proud to have gotten this far into our company launch cycle,” a WhitePages.us.org spokesman said. “We are up and running with the website and the mobile version of our service. Now we simply have to get the customer service in order so that we can find out and solve any glitches that may have arisen.”
The complaint resolution board will serve two purposes, he said. First it will be authorized to provide replacement report or refunds for anyone who has been affected by any site launched glitches.
“Then they will look for patterns in complaints and concerns,” he said. “By doing so they will be able to find the source or sources of problems and have them fixed by the IT department. We know that no technological launch is perfect, so we want to have procedures in place to patch problems as we find them. That way we can have our search service running perfectly very soon.”
The complaint resolution board will work hand-in-hand with the regular WhitePages.us.org customer service team, he said.
“We want this whole process to operate like a well oiled machine,” he said. “And that means being proactive about finding and fixing issues as they come up. Over time, we hope that this will help us become the best in the business.”
Customer service website WhitePages.us.org was created to serve the needs of public records clients across North America. With thousands of requests processed each day, WhitePages.us.org continues to grow as a reputable customer service resource. Visit WhitePages.us.org to chat with a live representative, call 1-855-673-3303, or email Manager(at)WhitePages(dot)us(dot)org with any questions or concerns.