San Diego, CA (PRWEB) May 23, 2014
WhitePages.us.org has created a new training module for their customer service representatives that should see results within the next week, the company said yesterday.
“We've always been confident in the abilities of our customer service representatives,” a WhitePages.us.org spokesman said. “But as we learn more about what the customer wants from both our product and our services, we have to evolve. That's what this new training initiative is all about.”
The new training sessions, which are scheduled to start immediately, will focus on assisting customers in interpreting the reports provided by WhitePages.us.org, he said.
“When customers come to us looking for information related to a phone number, it's usually because they're worried about who's just called them or a loved one,” he said. “Whether it's a bogus charity or a repeat number on a spouse's cell phone bill, it can cause panic. We want to teach our staff how to help people read our reports so that they don't jump to the wrong conclusions from the information they've just learned.”
WhitePages.us.org has worked with social workers and counsellors as well as the data department to create a comprehensive training module, he said.
“The foundation of being a good corporate neighbor is trust,” he said. “We will do everything we can to let our customers know that they can trust us and our service. And we believe that this initiative will go a long way towards building that trust.”
Customer service website WhitePages.us.org was created to serve the needs of public records clients across North America. With thousands of requests processed each day, WhitePages.us.org continues to grow as a reputable customer service resource. Visit WhitePages.us.org to chat with a live representative, call 1-855-673-3303, or email Manager(at)WhitePages(dot)us(dot)org with any questions or concerns.