Fort Worth Call Center Earns National Customer Service Award for the 8th Straight Year

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A Better Answer has been awarded the ATSI’s Award of Excellence since 2003

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We are excited that our Fort Worth office has won this award for the eighth consecutive time.

A Better Answer (ABA), a leading Fort Worth call answering service, is excited to announce their eighth national customer service award, given by Association of TeleServices International (ATSI). The award was presented at ATSI’s 2011 Annual Convention at the Grand Hyatt in San Antonio, Texas.

“We are excited that our Fort Worth office has won this award for the eighth consecutive time,” said Dee Hawkins, CEO. “Our telephone secretaries work hard to keep our clients happy by representing them well by consistently offering the best customer service possible to their customers.”

ATSI judged each contestant based off of the evaluations from independent judges over a six-month period. The criteria for scoring included: courtesy, response time, accuracy and overall service to their clients. If the company scores 80 percent or better in all categories, they are awarded the Award of Excellence.

ATSI was started in 1942 and is comprised of 400 TeleService agencies in the world. Members have over 350,000 customers in the United States and generate over $1 billion in annual revenue.

For forty years, A Better Answer has been serving local, national, and international clients as a telephone answering service. ABA offers live answers and bilingual telephone receptionists. ABA promises to meet all messaging, order entry, help desk, virtual office and telephone answering service needs. They live by the motto, “We never get a second chance to make a good first impression.” Prospective customers may contact ABA for a free personalized proposal on their website.

Since 1971, A Better Answer has been 100 percent female owned and operated – a Certified Minority Owned Business. Each of A Better Answer’s regional offices (Dallas, Fort Worth, and Houston) has been and continues to serve their local communities with the latest technology and most creative professional call handling techniques. ABA has been aggressive in its approach to customizing their services to fit their clients’ needs. In an effort to accomplish these goals, each office has moved at least once and many times switched major telephony equipment in order to respond to the ever-changing demands of their clients’ needs. Since 1996, ABA has offered web-enabled services.


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Jessica Janosko
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