Dallas Call Center Earns National Customer Service Award for the 13th Straight Year

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A Better Answer has been awarded the ATSI’s Award of Excellence since 1999

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We are excited that our Dallas office has won this award for the 13th consecutive time.

A Better Answer (ABA), a leading Dallas call answering service, is excited to announce their 13th national customer service award, given by Association of TeleServices International (ATSI). The award was presented at ATSI’s 2011 Annual Convention at the Grand Hyatt in San Antonio, Texas.

“We are excited that our Dallas office has won this award for the 13th consecutive time,” said Dee Hawkins, CEO. “Our telephone secretaries work hard to keep our clients happy by representing them well by consistently offering the best customer service possible to their customers.”

ATSI judged each contestant based off of the evaluations from independent judges over a six-month period. The criteria for scoring included: courtesy, response time, accuracy and overall service to their clients. If the company scores 80 percent or better in all categories, they are awarded the Award of Excellence.

ATSI was founded in 1942 and is comprised of 400 TeleService agencies in the world. Members have over 350,000 customers in the United States and generate over $1 billion in annual revenue.

For forty years, A Better Answer has been serving the state of Texas, as well as other states the Nation and other countries, as a telephone answering service. ABA offers live answers and bilingual telephone receptionists. ABA promises to meet all messaging, order entry, help desk, virtual office and telephone answering service needs. They live by the motto, “We never get a second chance to make a good first impression.” Prospective customers may contact ABA for a free personalized proposal on their website.

In addition to winning the ATSI award, ABA was rewarded with the Dallas Business Journal’s Best Place to Work in 2009.

Since 1971, A Better Answer has been 100 percent female owned and operated – a Certified Minority Owned Business and a Women’s Business Enterprise (WBENC). Each of A Better Answer’s regional offices (Dallas, Fort Worth, and Houston) has been and continues to serve their local communities with the latest technology and most creative professional call handling techniques. ABA has been aggressive in its approach to customizing their services to fit their clients’ needs. In an effort to accomplish these goals, each office has moved at least once and many times switched major telephony equipment in order to respond to the ever-changing demands of their clients’ needs. Since 1996, ABA has offered web-enabled services. ABA’s telephone secretaries want to be your call answering heroes!


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Jessica Janosko